DocuSign
Lead Product Manager
DocuSign, Texas City, Texas, us, 77592
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a Lead Product Manager, you are a highly motivated leader who is accountable for defining the customer success strategy, internal data product roadmap, and designing solutions that build trust and develop features to scale and accelerate business decisions.
You are accountable for metrics, improving quality, and driving adoption of data products in collaboration with internal teams and the broader Docusign partner ecosystem. You will partner closely with customer success strategy leaders, clarify strategic intentions, identify business outcomes, and develop a product feature roadmap. With your knowledge in both data and renewals business, you will deliver in-depth insights and recommendations to decision-makers.
You have proven experience in high-growth, fast-paced organizations. You have excellent written and oral communication skills, analytics and consultative skills, and partner engagement skills. You build out the data story that helps our executives to understand the opportunities and accelerate the decisions.
This position is an individual contributor role reporting to Senior Director - Product Management.
ResponsibilityLead product strategy development and execution for Customer Success and Renewals involving internal data product development and delivery across multiple features and working with multiple cross-functional teams and collaboratorsLead highly complex and ambiguous work that involves many business teams, and annual planningDefine and track success metricsLead end user interviews and gather feedback, deciding which features in the scenario are priority and building a roadmapTranslate business to technical requirements and partner with data delivery teams to deliverConceive and align major product deliverables developed and implemented across multiple teams responsible for multiple sets of strategic key performance indicatorsDevelop a change management plan to drive adoptionCommunicate regularly with senior leadership and executives on data product performance, demo and roadmapExtract optimal performance and results across multiple teamsPlay a leadership role in mentoring and coaching Data Analysts and EngineersModel leadership behaviors for others to emulate during times of ambiguity and changeJob Designation
Remote:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
12+ years of experience in transforming customer success and renewals with data and analytics5+ years of experience with SaaS business operations and leading organizational changeExperience with data governance process for SaaS business metrics and policy implementationsPreferred
Strong analytical and conceptual skills with the ability to develop concepts and theories by connecting data across business domainsExperience in Tableau or other visualization toolsExperience in advanced analyticsCustomer Success and renewals acumen with an ability to communicate the data storyWage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $171,500.00 - $277,025.00 base salary
Illinois and Colorado: $164,800.00 - $232,750.00 base salary
Washington and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary
Washington DC: $171,500.00 - $242,225.00 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
#LI-Remote #LI-JH2
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a Lead Product Manager, you are a highly motivated leader who is accountable for defining the customer success strategy, internal data product roadmap, and designing solutions that build trust and develop features to scale and accelerate business decisions.
You are accountable for metrics, improving quality, and driving adoption of data products in collaboration with internal teams and the broader Docusign partner ecosystem. You will partner closely with customer success strategy leaders, clarify strategic intentions, identify business outcomes, and develop a product feature roadmap. With your knowledge in both data and renewals business, you will deliver in-depth insights and recommendations to decision-makers.
You have proven experience in high-growth, fast-paced organizations. You have excellent written and oral communication skills, analytics and consultative skills, and partner engagement skills. You build out the data story that helps our executives to understand the opportunities and accelerate the decisions.
This position is an individual contributor role reporting to Senior Director - Product Management.
ResponsibilityLead product strategy development and execution for Customer Success and Renewals involving internal data product development and delivery across multiple features and working with multiple cross-functional teams and collaboratorsLead highly complex and ambiguous work that involves many business teams, and annual planningDefine and track success metricsLead end user interviews and gather feedback, deciding which features in the scenario are priority and building a roadmapTranslate business to technical requirements and partner with data delivery teams to deliverConceive and align major product deliverables developed and implemented across multiple teams responsible for multiple sets of strategic key performance indicatorsDevelop a change management plan to drive adoptionCommunicate regularly with senior leadership and executives on data product performance, demo and roadmapExtract optimal performance and results across multiple teamsPlay a leadership role in mentoring and coaching Data Analysts and EngineersModel leadership behaviors for others to emulate during times of ambiguity and changeJob Designation
Remote:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
12+ years of experience in transforming customer success and renewals with data and analytics5+ years of experience with SaaS business operations and leading organizational changeExperience with data governance process for SaaS business metrics and policy implementationsPreferred
Strong analytical and conceptual skills with the ability to develop concepts and theories by connecting data across business domainsExperience in Tableau or other visualization toolsExperience in advanced analyticsCustomer Success and renewals acumen with an ability to communicate the data storyWage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $171,500.00 - $277,025.00 base salary
Illinois and Colorado: $164,800.00 - $232,750.00 base salary
Washington and New York (including NYC metro area): $164,800.00 - $242,225.00 base salary
Washington DC: $171,500.00 - $242,225.00 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
#LI-Remote #LI-JH2