TechnoGen
Organizational Change Manager (OCM) / OCM Consultant / Customer Success Manager
TechnoGen, Alameda, California, United States, 94501
Organizational Change Manager (OCM) / OCM Consultant / Customer Success ManagerAlameda, CA 94502 (Onsite)
FTE & Contract W2 / C2CSalary - Market / flexible
Skills & ExperienceMinimum of 10 years of experience as a Organizational Change Manager / OCM Consultant / Customer Success ManagerThis is an individual contributor role. However, the candidate should be a good team player & proactive.Proficient with Organizational Change Management activities; Establish clear client retention goalsAssist customers with setting up and navigating programs or software; Promote the value of the productPromote an energetic fan base for products and locate brand ambassadors to share the product's benefit and valueMaintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsReview customer complaints and concerns and seek to improve the customer experienceCapability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etcUpsell services and products with the brand image; Promote value through customer experienceAssist in creating training courses and educational materialsOptimize existing processes within the company and actively enhance all Customer Success initiativesBachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.Any technical certification in O365 would be an advantageStrong customer service & customer facing skills; Excellent verbal and written communication skillsAbility to work well in a team environment; Strong organizational and analytical skillsAbility to lead and motivate others, Strong interpersonal skills and multitasking skillsBe proactive and take strategic decisions and suggest best practicesJob/Role Description
Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & TrainingProven work experience as a Customer Success Manager or organization change manager; Experience in managing a diverse group and training each according to company standardsTechnical skills required, as they relate to the use of the product or service; The ability to learn quickly and easily grasp new software applicationsDeep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as neededAbility to establish milestones and keep all team members on task; Accountability and personal organization are essentialExceptional ability to communicate and foster positive business relationships
FTE & Contract W2 / C2CSalary - Market / flexible
Skills & ExperienceMinimum of 10 years of experience as a Organizational Change Manager / OCM Consultant / Customer Success ManagerThis is an individual contributor role. However, the candidate should be a good team player & proactive.Proficient with Organizational Change Management activities; Establish clear client retention goalsAssist customers with setting up and navigating programs or software; Promote the value of the productPromote an energetic fan base for products and locate brand ambassadors to share the product's benefit and valueMaintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needsReview customer complaints and concerns and seek to improve the customer experienceCapability to analyze and adapt to digital adoption platforms like WalkMe, Whatfix etcUpsell services and products with the brand image; Promote value through customer experienceAssist in creating training courses and educational materialsOptimize existing processes within the company and actively enhance all Customer Success initiativesBachelor's Degree or higher in Information Systems, Computer Science, or equivalent experience.Any technical certification in O365 would be an advantageStrong customer service & customer facing skills; Excellent verbal and written communication skillsAbility to work well in a team environment; Strong organizational and analytical skillsAbility to lead and motivate others, Strong interpersonal skills and multitasking skillsBe proactive and take strategic decisions and suggest best practicesJob/Role Description
Proficient in following change management activities, Roadmap & Change Management Planning, Execution & Change Management and Continuous Improvement & TrainingProven work experience as a Customer Success Manager or organization change manager; Experience in managing a diverse group and training each according to company standardsTechnical skills required, as they relate to the use of the product or service; The ability to learn quickly and easily grasp new software applicationsDeep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as neededAbility to establish milestones and keep all team members on task; Accountability and personal organization are essentialExceptional ability to communicate and foster positive business relationships