Business Analyst (Operations Analyst)

Title: Business Operations Analyst Location: Remote (Hybrid in downtown for candidates local to the Houston area) Duration: Long-Term Contract Hourly Pay Rate: $32-$35/hr W2 Work Requirements: US Citizen, GC Holders or Authorized to Work in the US. Key Points: This position is remote, though it will be hybrid for candidates local to the Houston area This is a junior-to-mid-level Analyst position Skills in Excel, SQL, and preferably PowerBI are required Strong communication and interpersonal skills are required Summary The Operations Analyst will implement, maintain, and improve processes while utilizing various systems to ensure the timely and accurate completion of Operations tasks and analysis for the nearly 2 million residential and small commercial energy customers across our United States North and Texas and Canadian lines of business. This role primarily focuses on, but is not limited to, the Remittance, Incentive Fulfillment, and Vendor Feedback functions of Operations. Essential Duties/Responsibilities: Perform cross-functionally to proactively identify, document, and assist in the development of processes and gaps Execute daily processing tasks while working and minimizing exceptions Use root cause analysis to identify solutions to exceptions, errors, and process gaps Interpret complex data and effectively communicate findings to stakeholders and third parties Ensure business requirements and regulations are met and implemented in daily tasks and exception handling, designing, and maintaining a quality control process Provide user support for applications, projects, and processes Generate routine and ad hoc reports, using them to drive results and performance Effectively coordinate workload and needs based on competing priorities Communicate the upstream and downstream impact of each task, with an emphasis on making connections and seeing "the big picture" Use a proactive and positive approach to research and analyze complex business problems to a timely and accurate conclusion, recognizing warnings Conduct cost-benefit and efficiency analysis with emphasis on consistently improving processes Post remittances and investigate remittance exceptions, guaranteeing all are posted in full and to appropriate accounts Work closely with multiple vendors to identify and correct incentive fulfillment issues and other concerns Review daily reports, identifying and actioning anomalies Minimum Requirements: High School Diploma or GED Equivalent Qualifications: Bachelor's degree from a four-year university preferred; Experience will offset college education requirements Intermediate to advanced Excel skills SQL experience is a plus Experience with data visualization tools like Power BI is a plus Passion for analytics and excellent business performance Manage self and strive for exceptional results Work effectively and build relationships with people at all levels Excellent written, verbal, and interpersonal communication skills Takes responsibility, is accountable for all actions and decisions, and pushes self and others for the best outcome for our customers and company Ability to receive direct feedback, adjusting approach and goals accordingly Ability to perform under pressure, deliver to milestones, and manage resources Manage multiple projects and tasks, partnering closely with stakeholders and establishing cross-functional solid relationships Adapt to rapidly changing environments and priorities Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more About INSPYR Solutions: Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities 24-10331