CruiTek, LLC
Level 3 Senior IT System Administrator / Help Desk Engineer
CruiTek, LLC, Franklin, Tennessee, us, 37068
Job Title:Level 3 Senior IT System Administrator / Help Desk Engineer
Location:Franklin, TN - Onsite (Local candidates only)
Salary:$80,000 - $90,000 per year
Job Summary:A Senior IT System Administrator / Level 3 Help Desk Engineer is responsible for handling complex IT issues and providing expert-level support to customers across a wide range of technologies. As a senior member of the team, you will resolve escalated technology requests, take ownership of critical IT infrastructure projects, and provide top-tier support for diverse environments. You will be expected to manage both on-site and remote tickets efficiently, ensuring excellent customer communication throughout the resolution process. This position is ideal for an experienced IT professional who excels in a dynamic, fast-paced environment, and can handle a variety of IT systems, including networking, cybersecurity, and Microsoft solutions. While this role is initially onsite, there may be an opportunity for hybrid work after 6 to 9 months based on performance.
Key Responsibilities:Provide advanced technical support across a variety of platforms, including MS 365, Active Directory, and networking infrastructure.Manage escalated tickets and troubleshoot complex issues related to servers, workstations, networking, and cybersecurity.Implement and maintain IT infrastructure, including configuring DNS, DHCP, default gateways, firewalls, and network switches.Collaborate with internal teams and clients to deliver exceptional IT solutions, ensuring customer satisfaction through clear communication and timely issue resolution.Mentor junior technicians and provide guidance on best practices and advanced troubleshooting.Maintain detailed records of work performed, including time tracking and issue documentation.Proactively seek opportunities for process improvement and skills development.Participate in on-call rotations for after-hours support as required.Required Skills and Qualifications:
5+ years of experience in IT systems administration or help desk support, with at least 2 years in a Level 3 or senior role.Deep expertise in MS 365 administration, including Exchange, SharePoint, Teams, and OneDrive.Strong understanding of networking concepts, including DHCP, DNS, routing, firewalls, and VPNs.Experience with Active Directory, group policies, and domain management.Familiarity with cybersecurity principles and best practices, including endpoint protection and firewalls.Excellent troubleshooting skills with a firm grasp on server, workstation, and network diagnostics.Ability to prioritize tasks and handle multiple issues simultaneously in a fast-paced environment.Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.Commitment to continuous learning and professional development.Flexibility to work on-call for after-hours support as needed.Preferred Qualifications:
Industry certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, or Security+).Experience working in a Managed Service Provider (MSP) environment.Knowledge of virtualization technologies (e.g., VMware, Hyper-V).Benefits:
401(k) with matching contributionsHealth, dental, and vision insuranceHealth savings account (HSA)Paid time offProfessional development assistance
How to Apply:If you're an experienced IT professional ready to tackle advanced challenges and thrive in a collaborative environment, we encourage you to apply.
Location:Franklin, TN - Onsite (Local candidates only)
Salary:$80,000 - $90,000 per year
Job Summary:A Senior IT System Administrator / Level 3 Help Desk Engineer is responsible for handling complex IT issues and providing expert-level support to customers across a wide range of technologies. As a senior member of the team, you will resolve escalated technology requests, take ownership of critical IT infrastructure projects, and provide top-tier support for diverse environments. You will be expected to manage both on-site and remote tickets efficiently, ensuring excellent customer communication throughout the resolution process. This position is ideal for an experienced IT professional who excels in a dynamic, fast-paced environment, and can handle a variety of IT systems, including networking, cybersecurity, and Microsoft solutions. While this role is initially onsite, there may be an opportunity for hybrid work after 6 to 9 months based on performance.
Key Responsibilities:Provide advanced technical support across a variety of platforms, including MS 365, Active Directory, and networking infrastructure.Manage escalated tickets and troubleshoot complex issues related to servers, workstations, networking, and cybersecurity.Implement and maintain IT infrastructure, including configuring DNS, DHCP, default gateways, firewalls, and network switches.Collaborate with internal teams and clients to deliver exceptional IT solutions, ensuring customer satisfaction through clear communication and timely issue resolution.Mentor junior technicians and provide guidance on best practices and advanced troubleshooting.Maintain detailed records of work performed, including time tracking and issue documentation.Proactively seek opportunities for process improvement and skills development.Participate in on-call rotations for after-hours support as required.Required Skills and Qualifications:
5+ years of experience in IT systems administration or help desk support, with at least 2 years in a Level 3 or senior role.Deep expertise in MS 365 administration, including Exchange, SharePoint, Teams, and OneDrive.Strong understanding of networking concepts, including DHCP, DNS, routing, firewalls, and VPNs.Experience with Active Directory, group policies, and domain management.Familiarity with cybersecurity principles and best practices, including endpoint protection and firewalls.Excellent troubleshooting skills with a firm grasp on server, workstation, and network diagnostics.Ability to prioritize tasks and handle multiple issues simultaneously in a fast-paced environment.Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.Commitment to continuous learning and professional development.Flexibility to work on-call for after-hours support as needed.Preferred Qualifications:
Industry certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, or Security+).Experience working in a Managed Service Provider (MSP) environment.Knowledge of virtualization technologies (e.g., VMware, Hyper-V).Benefits:
401(k) with matching contributionsHealth, dental, and vision insuranceHealth savings account (HSA)Paid time offProfessional development assistance
How to Apply:If you're an experienced IT professional ready to tackle advanced challenges and thrive in a collaborative environment, we encourage you to apply.