Wayfair
Account Management, Senior Associate
Wayfair, Boston, Massachusetts, us, 02298
The CGF Forwarding team at Wayfair is a digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions. We are currently seeking a Senior associate to drive and manage a portfolio of key Wayfair suppliers, drive incremental sales, process improvement as well as serve as a major business partner. As a key member of the CGF Team, you will drive growth and execution of our strategic business lines by building strong relationships with suppliers. Success will be measured by increasing supplier satisfaction and growing the percentage of volume shipped through CastleGate Logistics for each supplier.
What You'll do:
Provide outstanding customer service and build relationships with a portfolio of CGF Suppliers.
Organically grow the portfolio to meet/exceed annual targets. Manage Customer performance to meet or exceed CGF SLA’s by leveraging existing tools (dashboards, scorecards) and data sets.
Develop strong relationships with internal cross functional teams to improve processes and supplier experience. Resolve issues as they arise related to freight movement and ad-hoc transactions.
Drive supplier performance improvement campaigns that focus on driving SLA compliance.
Provide recommendations for customer pain points in need of improvement Run Customer monthly business review calls along with Key Account Managers, covering SLA compliance, MQC usage, outstanding issues and commercial opportunities.
Analyze data and trends, build reports that support long term improvements.
What you’ll need:
Bachelor Degree and a minimum of 1 to 2 years in transportation customer service, account management and/or customer success, operations, logistics or a supply chain environment.
Experience in a highly cross functional environment strongly preferred Excellent written and verbal communication skills; demonstrated ability to craft and deliver clear narratives on work plans
Demonstrated record of taking ownership and responsibility for driving successful results
Ability to define scope and build out a clear work plan to investigate and solve ambiguous problems
Demonstrated success in managing multiple cross-functional stakeholders with competing priorities
Ability to manage multiple projects at once and the skills to prioritize ruthlessly
Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions
Excel or Googlesheets analytical experience
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us atdataprotectionofficer@wayfair.com.
What You'll do:
Provide outstanding customer service and build relationships with a portfolio of CGF Suppliers.
Organically grow the portfolio to meet/exceed annual targets. Manage Customer performance to meet or exceed CGF SLA’s by leveraging existing tools (dashboards, scorecards) and data sets.
Develop strong relationships with internal cross functional teams to improve processes and supplier experience. Resolve issues as they arise related to freight movement and ad-hoc transactions.
Drive supplier performance improvement campaigns that focus on driving SLA compliance.
Provide recommendations for customer pain points in need of improvement Run Customer monthly business review calls along with Key Account Managers, covering SLA compliance, MQC usage, outstanding issues and commercial opportunities.
Analyze data and trends, build reports that support long term improvements.
What you’ll need:
Bachelor Degree and a minimum of 1 to 2 years in transportation customer service, account management and/or customer success, operations, logistics or a supply chain environment.
Experience in a highly cross functional environment strongly preferred Excellent written and verbal communication skills; demonstrated ability to craft and deliver clear narratives on work plans
Demonstrated record of taking ownership and responsibility for driving successful results
Ability to define scope and build out a clear work plan to investigate and solve ambiguous problems
Demonstrated success in managing multiple cross-functional stakeholders with competing priorities
Ability to manage multiple projects at once and the skills to prioritize ruthlessly
Experience working with, analyzing, synthesizing, and presenting data with clarity and recommended actions
Excel or Googlesheets analytical experience
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us atdataprotectionofficer@wayfair.com.