Holt Group Inc
HOLT Crane - Service Manager
Holt Group Inc, Irving, Texas, United States, 75084
The Service Manager 3 position is responsible for successful management of work performed in all areas of Holt Crane Equipment dealership service operations, on medium sized projects for the dealership. This position has a major responsibility to ensure quality timeliness of quotation and work completed with effective use of Holt resources and enterprise collaboration. The incumbent is responsible for successful achievement of Holt Crane Equipment Service Department operational goals, including effective utilization and development of human resources; revenue, profitability, expense control, sourcing, safety compliance, development and implementation of service growth strategies sustaining customer satisfaction.
Essential Functions:
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionOversees Field and Shop Technicians throughout entirety of service operationsProvides appropriate support and direction (through collaborative problem solving) with all subcontractor's personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitabilityDirects the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilitiesImplements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitabilityPlans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecastsManages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customersWorks directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs.Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service divisionModels, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminatedSuccessful completion of other key projects as may be assigned by managementWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.Performs other dutiesKnowledge, Skills, and Abilities:
Solid knowledge of and experience in crane service managementExcellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organizationExcellent verbal, written, communication, and presentation skillsExceptional organizational, self-management, time management, and multitasking skillsAbility to work on multiple projects and deal effectively with employees and managementAbility to think logically while interpreting and analyzing problems assigned or encounteredAbility to identify complex problems and to review related information to develop and evaluate options and implement solutionsAbility to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectivesAbility to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributesInterpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuadeStrong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work resultsCritical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problemsComputer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft OutlookAbility to work independently as well as a part of a diversified teamEducation and Experience:
Minimum of 7 years of heavy equipment industry experience requiredMinimum of 3 years of management and coaching experience requiredMinimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desiredValid driver's licenseSupervisory Responsibilities:
This position directs and manages employees within assigned department. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
Up to 10%, to include overnight stays, is to be expectedPhysical Requirements:
This position involves extended periods walking the grounds outside and in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.Constant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaThis role frequently communicates with others, must be able to exchange accurate information in these situationsRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workOccasionally lifts and moves materials and equipment up to 25Work Environment:
Requires wearing common protective or safety equipmentFrequently works at fast pace with unscheduled interruptionsRegularly works outdoors around moving mechanical parts and loud noise levels at timesMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityExposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipmentRequired to perform work in cramped spaces and/or high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-CRN
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Essential Functions:
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionOversees Field and Shop Technicians throughout entirety of service operationsProvides appropriate support and direction (through collaborative problem solving) with all subcontractor's personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitabilityDirects the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilitiesImplements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitabilityPlans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecastsManages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customersWorks directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs.Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service divisionModels, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminatedSuccessful completion of other key projects as may be assigned by managementWorks safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.Performs other dutiesKnowledge, Skills, and Abilities:
Solid knowledge of and experience in crane service managementExcellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organizationExcellent verbal, written, communication, and presentation skillsExceptional organizational, self-management, time management, and multitasking skillsAbility to work on multiple projects and deal effectively with employees and managementAbility to think logically while interpreting and analyzing problems assigned or encounteredAbility to identify complex problems and to review related information to develop and evaluate options and implement solutionsAbility to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectivesAbility to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributesInterpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuadeStrong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work resultsCritical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problemsComputer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft OutlookAbility to work independently as well as a part of a diversified teamEducation and Experience:
Minimum of 7 years of heavy equipment industry experience requiredMinimum of 3 years of management and coaching experience requiredMinimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desiredValid driver's licenseSupervisory Responsibilities:
This position directs and manages employees within assigned department. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
Up to 10%, to include overnight stays, is to be expectedPhysical Requirements:
This position involves extended periods walking the grounds outside and in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.Constant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaThis role frequently communicates with others, must be able to exchange accurate information in these situationsRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workOccasionally lifts and moves materials and equipment up to 25Work Environment:
Requires wearing common protective or safety equipmentFrequently works at fast pace with unscheduled interruptionsRegularly works outdoors around moving mechanical parts and loud noise levels at timesMay be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidityExposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipmentRequired to perform work in cramped spaces and/or high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-CRN
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)