Data Center Break/Fix Operations Manager

Software Guidance & Assistance, Inc. (SGA) is searching for a Data Center Break/Fix Operations Manager for a contract assignment with one of our premier financial services clients in shburn, VA . General Description: Delivering award-winning Data Centre facilities management in a world-class way, EDC maximizes Data Centre stability and efficiency by focusing on operations, engineering, standards, risk agenda, capacity management, applications migrations, tooling/automation, strategy definition and execution. Responsibilities: Responsibility for the management of the delivery of BAU Data Centre operations across the America's including Enterprise, Colocation, Exchange, WAN and Cloud facilities. This position is responsible for the overall operation and maintenance of the critical Hardware Break/fix, IMAC and Smart hands supporting IT operations across the America's Data Centre space. The role includes team and talent management, critical event management, incident management, problem management, change management, risk management and cost/contract management. In addition, this will include ownership and key relationship management with our internal clients of our Data Centre Operations team. The position will be required to ensure that escalation support is available on 24x7 on-call basis, with occasional scheduled weekend work support as required. Required Skills/Experience: Proven track record of operating in a senior role which has included responsibility for culture, people, talent development and business alignment. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/. SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.