Saronic
Product Support Manager
Saronic, Austin, Texas, us, 78716
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Job Overview
We are seeking a Product Support Manager to build and lead our warranty program. In this role, you will work closely across our customers, service and repair depot teams to document, manage and report on claims with a goal of operating a seamless customer experience. You will track and use data to identify emerging trends, establish a warranty program budget and contribute to the overall service and support strategy.
An ideal candidate will have experience working with warranty programs across maritime powertrain, and electronics manufacturers.
Responsibilities
Program creation:
Develop an asset-based warranty program, P&L and team structureCommunication : Provide regular updates of all warranty metricsRecord Keeping and Claim Management:
Work with customers, suppliers and our finance team to process claims and reimbursements. File and maintains service records as requiredRecall and Service Bulletin Awareness:
Keep informed of all factory recalls and service bulletins across our three vessel platformsProcess and Policy Creation:
Create warranty related policies, procedures, work instructions and promote adherence to eachContinuous Improvement:
Drive process improvement to reduce warranty claims in line to meet business objectives across our base of operational vesselsDesign for Scale:
Manage warranty operations so they are scalable for future growthQualifications
5+ years of experience leading a service and/or warranty teamFamiliarity supporting and or servicing maritime powertrain and control systemsExperience working with Salesforce as a CRM and warranty management platformCapable of interpreting and analyzing complex numerical and financial dataAble to balance daily operational requirements with longer-terms strategic focusAbility to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environmentTravel occasionally with advanced noticeBenefits
Medical Insurance:
Comprehensive health insurance plans covering a range of servicesSaronic pays 100% of the premium for employees and 80% for dependentsDental and Vision Insurance:
Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 99% of the premium for employees and 80% for dependentsTime Off:
Generous PTO and HolidaysParental Leave:
Paid maternity and paternity leave to support new parentsCompetitive Salary:
Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan:
401(k) planStock Options:
Equity options to give employees a stake in the company's successLife and Disability Insurance:
Basic life insurance and short- and long-term disability coverageAdditional Perks:
Free lunch benefit and unlimited free drinks and snacks in the office
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Job Overview
We are seeking a Product Support Manager to build and lead our warranty program. In this role, you will work closely across our customers, service and repair depot teams to document, manage and report on claims with a goal of operating a seamless customer experience. You will track and use data to identify emerging trends, establish a warranty program budget and contribute to the overall service and support strategy.
An ideal candidate will have experience working with warranty programs across maritime powertrain, and electronics manufacturers.
Responsibilities
Program creation:
Develop an asset-based warranty program, P&L and team structureCommunication : Provide regular updates of all warranty metricsRecord Keeping and Claim Management:
Work with customers, suppliers and our finance team to process claims and reimbursements. File and maintains service records as requiredRecall and Service Bulletin Awareness:
Keep informed of all factory recalls and service bulletins across our three vessel platformsProcess and Policy Creation:
Create warranty related policies, procedures, work instructions and promote adherence to eachContinuous Improvement:
Drive process improvement to reduce warranty claims in line to meet business objectives across our base of operational vesselsDesign for Scale:
Manage warranty operations so they are scalable for future growthQualifications
5+ years of experience leading a service and/or warranty teamFamiliarity supporting and or servicing maritime powertrain and control systemsExperience working with Salesforce as a CRM and warranty management platformCapable of interpreting and analyzing complex numerical and financial dataAble to balance daily operational requirements with longer-terms strategic focusAbility to manage time effectively and clearly prioritize tasks for self and team in a dynamic and change-oriented environmentTravel occasionally with advanced noticeBenefits
Medical Insurance:
Comprehensive health insurance plans covering a range of servicesSaronic pays 100% of the premium for employees and 80% for dependentsDental and Vision Insurance:
Coverage for routine dental check-ups, orthodontics, and vision careSaronic pays 99% of the premium for employees and 80% for dependentsTime Off:
Generous PTO and HolidaysParental Leave:
Paid maternity and paternity leave to support new parentsCompetitive Salary:
Industry-standard salaries with opportunities for performance-based bonusesRetirement Plan:
401(k) planStock Options:
Equity options to give employees a stake in the company's successLife and Disability Insurance:
Basic life insurance and short- and long-term disability coverageAdditional Perks:
Free lunch benefit and unlimited free drinks and snacks in the office
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.