SpotOn: Corporate
Operational Excellence Project Manager
SpotOn: Corporate, Chicago, Illinois, United States, 60290
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
Named one of Fast Company's Most Innovative Companies of 2024Awarded Great Places to Work and Built In's Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWalletRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
The Operational Excellence Project Manager reports to the Senior Manager of Business Operations to oversee daily Client Ops processes & work toward ensuring a smooth business environment. This position assists with providing solutions with the help of relevant Client Experience departments. As the position involves collaboration with different departments to increase overall work performance, strong attention to detail & exceptional business acumen are needed.Qualifications
Minimum of High School Diploma (or equivalent) with Business Studies as a preferred subjectStructured and detailed thinker with strong verbal & written communication skillsClient-focused, detail-oriented, and capable of working cross-functionally to deliver an exceptional client experienceAbility to work effectively in a fast-paced business work environmentHigh energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starterExceptional analytical skills to sift through high volumes of support metric data & informationStrong qualitative, quantitative, and analytical skills, demonstrated by an ability to identify and use information and data to set goals and prioritiesDemonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and teamHistory of excellent judgment and productive communicationExperience presenting to senior managementProficiency in Google Suite applications / Salesforce is preferredKnowledge of the hospitality/payments industry is preferredBilingual (English/Spanish) preferredResponsibilitiesProjects execution & planning: Oversee projects to improve the client journey, from onboarding to retention. Identify opportunities to grow the relationship with existing clients, such as upselling or cross-selling additional services or products. Develop and implement strategies to improve client retention and satisfaction.Cross-functional collaboration: Work closely with internal teams in areas such as sales, marketing, product, and customer experience to ensure that the client experience is consistent and high-quality across all touchpoints.Process Improvement: Identify opportunities to streamline operational processes and enhance the client experience. Implement and promote best practices in client experience management within the organization.Define Scope and Objectives: Work with stakeholders to clearly define project goals, scope, and deliverables. Ensure all stakeholders are aligned on project goals and progress and provide regular status updates.Timeline Management: Create and manage project timelines, ensuring milestones are met.Update Client Operations Org Charts weeklyProvide overall support & development for Organization goals, timelines, & desired outcomesParticipate in relevant meetings by collecting information & taking meeting minutes, as neededOther duties related to projects, programs, & other business initiatives, as assignedBenefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
Medical, Dental and Vision Insurance401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentCompensation:
Our base pay range starts at $61,000 -$85,000 for this rolePlease note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate's location and experience.
The base salary range listed will vary depending on location and experience.
Base salary range
$61,000-$85,000 USD
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
Recently, SpotOn was:
Named one of Fast Company's Most Innovative Companies of 2024Awarded Great Places to Work and Built In's Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWalletRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That's where you come in.
The Operational Excellence Project Manager reports to the Senior Manager of Business Operations to oversee daily Client Ops processes & work toward ensuring a smooth business environment. This position assists with providing solutions with the help of relevant Client Experience departments. As the position involves collaboration with different departments to increase overall work performance, strong attention to detail & exceptional business acumen are needed.Qualifications
Minimum of High School Diploma (or equivalent) with Business Studies as a preferred subjectStructured and detailed thinker with strong verbal & written communication skillsClient-focused, detail-oriented, and capable of working cross-functionally to deliver an exceptional client experienceAbility to work effectively in a fast-paced business work environmentHigh energy and motivation to achieve results, and willingness to be independently entrepreneurial and a self-starterExceptional analytical skills to sift through high volumes of support metric data & informationStrong qualitative, quantitative, and analytical skills, demonstrated by an ability to identify and use information and data to set goals and prioritiesDemonstrated experience operating in both an individual contributor, execution-focused role, as well as a leadership role growing and scaling a function and teamHistory of excellent judgment and productive communicationExperience presenting to senior managementProficiency in Google Suite applications / Salesforce is preferredKnowledge of the hospitality/payments industry is preferredBilingual (English/Spanish) preferredResponsibilitiesProjects execution & planning: Oversee projects to improve the client journey, from onboarding to retention. Identify opportunities to grow the relationship with existing clients, such as upselling or cross-selling additional services or products. Develop and implement strategies to improve client retention and satisfaction.Cross-functional collaboration: Work closely with internal teams in areas such as sales, marketing, product, and customer experience to ensure that the client experience is consistent and high-quality across all touchpoints.Process Improvement: Identify opportunities to streamline operational processes and enhance the client experience. Implement and promote best practices in client experience management within the organization.Define Scope and Objectives: Work with stakeholders to clearly define project goals, scope, and deliverables. Ensure all stakeholders are aligned on project goals and progress and provide regular status updates.Timeline Management: Create and manage project timelines, ensuring milestones are met.Update Client Operations Org Charts weeklyProvide overall support & development for Organization goals, timelines, & desired outcomesParticipate in relevant meetings by collecting information & taking meeting minutes, as neededOther duties related to projects, programs, & other business initiatives, as assignedBenefits:
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
Medical, Dental and Vision Insurance401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentCompensation:
Our base pay range starts at $61,000 -$85,000 for this rolePlease note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate's location and experience.
The base salary range listed will vary depending on location and experience.
Base salary range
$61,000-$85,000 USD
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.