Implementation Specialist

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees. Recently, SpotOn was:Named one of Fast Company's Most Innovative Companies of 2024Awarded Great Places to Work and Built In's Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. That's where you come in. The individual in this role will oversee the coordination and implementation of our Restaurant Point-of-Sale (POS) system. Key responsibilities encompass: orchestrating meetings, facilitating virtual consultations with clients, executing diligent follow-ups, and managing the backend of the Restaurant POS, along with its supplementary software platforms. Moreover, the position involves recommending additional products from our portfolio, tailored to augment the operational efficiency of our clientele. A profound understanding of the restaurant industry and its intricate operations is indispensable. The overarching objective of this role is to bolster the efficacy and prosperity of businesses, both preceding and after the deployment of the Restaurant POS system. This is a hybrid position that will include going to our Royal Oak office 3x per week.You will:Schedule client meetingsConduct virtual meetingsMenu/system functionality changes Update multiple software applications to reflect the most current informationFollow-up meetings and calls with the client to ensure a successful transition Pre-installation setup task listsEffectively communicate with other sections of the businessAssist in the ticketing queueTroubleshoot basic functionality of software applicationsQualifications: Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.2+ years of experience with POS implementation or working in restaurantsExperience working in a wide variety of restaurant types is preferredKnowledge of Microsoft Office, Google Suite or alikeDemonstrated ability to remain calm under pressure Possess strong analytical and critical problem-solving skillsExcellent written and verbal English (second language is a bonus) communication skillsAbility to interact with and coach a wide variety of stakeholders both internal and external, ranging from restaurant managers and owners to business executives and chefs Benefits: At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:Medical, Dental and Vision Insurance 401k with company matchRSUsPaid vacation, 10 company holidays, sick time, and volunteer time offEmployee Resource Groups to build community and inclusion at workMonthly cell phone and internet stipendTuition reimbursement for up to $2,000 per calendar year to assist with your professional developmentCompensation:Our base pay is $19/hour for this position Please note the salary range listed is just one component of a competitive compensation package which includes a company stock planOffers will be reflective of the candidate's location and experience. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.SpotOn is an e-verify company.