Berlitz
Senior Business Analyst
Berlitz, Princeton, New Jersey, us, 08543
SUMMARY OF POSITION
We are looking for a curious and dynamic Business Analyst to support our global transformation program centered around Salesforce as an enterprise application. The role is responsible for the business analysis and management of digital projects for Berlitz whether in our Princeton, NJ global headquarters or remote. Must have an excellent customer service mindset, problem-solving skills, and the ability to manage multiple concurrent project assignments with clear focus on Salesforce.com as backend application infrastructure. The key focus of the position is to review, analyze and evaluate business systems, processes, and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
Furthermore, this is a highly collaborative role, working closely with cross functional assign, schedule, review and monitor projects to ensure progress is within expected guidelines, meets business requirements, completed on time, and within budget.
Position will regularly work across multiple time zones globally and engage with other business units and its users as needed. The role will support our cloud system platforms including but not limited to CRM, financial systems, third party integrations or similar applications while also serving as subject matter expert in some areas delivering high quality solutions in areas such as BI, data warehousing, business architecture or reporting.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Applications will be dismissed.
ESSENTIAL JOB FUNCTIONS
Lead the execution of enterprise application, web, and infrastructure project deployment strategies and tactics centered around
Salesforce.com
as core focal pointAct as a strategic partner between the business community and IT to resolve functional and technical issues related to business-critical applicationsWorking closely with department leads across company units to identify business requirements and ensure alignment of all deliverablesAnalysis, planning, project execution, and transition of IT initiatives for BerlitzManage scope, schedule, expectation, budget and dependency to ensure the quality of project deliverablesAnalyze and recommend adjustments to the implementation approach in response to changing business needs.Set and meet clear milestones for project deliveryStrong documentation skillsKeen attention to detailRisk management: Identify, facilities and drives the resolution of project issuesExperience delivering projects using SDLC processes with agile methodologies incl. ticketing systems such as JiraEfficient organization and management of internal and external project resourcesConduct project meetings, tracks and monitor tasks, milestone deliverablesMaintain strong relationships with all internal and external stakeholdersIdentify project level metrics and KPIs relevant to project successConduct post project reviews to collect data, analyze trends and report on performanceWork with the business community to document functional test scenarios, test plans, and end-user acceptance testingSALARY:
$125,000 - $150,000/year
QUALIFICATIONS/ RELATED EXPERIENCE
Experience:
Salesforce.com experience requiredFive+ years of experience in cross-disciplinary management of technology projects and Business Analyst experience is a must.Experience with cloud data tools and platforms (AWS, Azure, Salesforce, Snowflake, etc)Competencies:
Must be able to analyze business concepts and present to both technical and non-technical audiencesMust be able to present technical concepts to both technical and non-technical audiencesSuperior communications and interpersonal skills with the ability to deliver presentations to the C- level ExecutivesProficient in MS Project, Excel, and other project management toolsHighly organized and adaptable to a fast-paced dynamic environmentMust be able to multitask and manage multiple concurrent projectsExperience in IT infrastructure and Development projectsOccasional after-hours work as needed.A customer service mindset to work with non-technical users in pressure situationsPersonal integrity and strong work ethicAbility to manage and work with a team or as an individual
Physical Demands:
Office work related to hours of meetings, sitting at a desk, and computer input
Work Environment:
Business casual corporate office environment
Travel Requirements:
As needed, generally minimal
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are looking for a curious and dynamic Business Analyst to support our global transformation program centered around Salesforce as an enterprise application. The role is responsible for the business analysis and management of digital projects for Berlitz whether in our Princeton, NJ global headquarters or remote. Must have an excellent customer service mindset, problem-solving skills, and the ability to manage multiple concurrent project assignments with clear focus on Salesforce.com as backend application infrastructure. The key focus of the position is to review, analyze and evaluate business systems, processes, and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
Furthermore, this is a highly collaborative role, working closely with cross functional assign, schedule, review and monitor projects to ensure progress is within expected guidelines, meets business requirements, completed on time, and within budget.
Position will regularly work across multiple time zones globally and engage with other business units and its users as needed. The role will support our cloud system platforms including but not limited to CRM, financial systems, third party integrations or similar applications while also serving as subject matter expert in some areas delivering high quality solutions in areas such as BI, data warehousing, business architecture or reporting.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Applications will be dismissed.
ESSENTIAL JOB FUNCTIONS
Lead the execution of enterprise application, web, and infrastructure project deployment strategies and tactics centered around
Salesforce.com
as core focal pointAct as a strategic partner between the business community and IT to resolve functional and technical issues related to business-critical applicationsWorking closely with department leads across company units to identify business requirements and ensure alignment of all deliverablesAnalysis, planning, project execution, and transition of IT initiatives for BerlitzManage scope, schedule, expectation, budget and dependency to ensure the quality of project deliverablesAnalyze and recommend adjustments to the implementation approach in response to changing business needs.Set and meet clear milestones for project deliveryStrong documentation skillsKeen attention to detailRisk management: Identify, facilities and drives the resolution of project issuesExperience delivering projects using SDLC processes with agile methodologies incl. ticketing systems such as JiraEfficient organization and management of internal and external project resourcesConduct project meetings, tracks and monitor tasks, milestone deliverablesMaintain strong relationships with all internal and external stakeholdersIdentify project level metrics and KPIs relevant to project successConduct post project reviews to collect data, analyze trends and report on performanceWork with the business community to document functional test scenarios, test plans, and end-user acceptance testingSALARY:
$125,000 - $150,000/year
QUALIFICATIONS/ RELATED EXPERIENCE
Experience:
Salesforce.com experience requiredFive+ years of experience in cross-disciplinary management of technology projects and Business Analyst experience is a must.Experience with cloud data tools and platforms (AWS, Azure, Salesforce, Snowflake, etc)Competencies:
Must be able to analyze business concepts and present to both technical and non-technical audiencesMust be able to present technical concepts to both technical and non-technical audiencesSuperior communications and interpersonal skills with the ability to deliver presentations to the C- level ExecutivesProficient in MS Project, Excel, and other project management toolsHighly organized and adaptable to a fast-paced dynamic environmentMust be able to multitask and manage multiple concurrent projectsExperience in IT infrastructure and Development projectsOccasional after-hours work as needed.A customer service mindset to work with non-technical users in pressure situationsPersonal integrity and strong work ethicAbility to manage and work with a team or as an individual
Physical Demands:
Office work related to hours of meetings, sitting at a desk, and computer input
Work Environment:
Business casual corporate office environment
Travel Requirements:
As needed, generally minimal
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)