Diverse Lynx
ServiceNow Technical Architect
Diverse Lynx, Naperville, Illinois, United States, 60564
Role : ServiceNow Technical Architect
Location : Remote
Job description• 2-5 years of ServiceNow Development Experience• Strong experience on ServiceNow platform and responsible for analysis, design, development and implementation of modules and custom application/catalog development.• Strong experience in ITIL processes and ITSM implementation• Must be able to develop complex logic and support modules such as Service Catalogue, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Discovery and Configuration Management (CMDB), ATF• Working experience on Performance Analytics and SLA Reporting• Hands on experience with various SDLC methodologies.• Strong Knowledge on service now related technologies, especially java script, angular, and jelly• Knowledge on one of the following programming languages like Java, XML, HTML, CSS, jQuery, SQL and Angular JS, but also on Linux system• Must understand PowerShell, ServiceNow Orchestration and Scheduled Tasks.• Must have experience with REST and SOAP integrations.
Responsibilities• Develop and customize Catalog, Custom Apps, Reports, Plugins, and Dashboards per the enhancement requirements/requests.• Document the implementation and design documents.• Manage the code base / update sets and deploy across instances.• Clone ServiceNow instances per the cloning cycle.• Support tier 1 agents on resolving incidents and complete Service Requests.• Participate in the upgrade planning and review of release notes. Provide guidance to the customer when needed.• Support ServiceNow admins on user administration, data loads, and troubleshooting platform issues.• Manage the biweekly ServiceNow releases
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Location : Remote
Job description• 2-5 years of ServiceNow Development Experience• Strong experience on ServiceNow platform and responsible for analysis, design, development and implementation of modules and custom application/catalog development.• Strong experience in ITIL processes and ITSM implementation• Must be able to develop complex logic and support modules such as Service Catalogue, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Discovery and Configuration Management (CMDB), ATF• Working experience on Performance Analytics and SLA Reporting• Hands on experience with various SDLC methodologies.• Strong Knowledge on service now related technologies, especially java script, angular, and jelly• Knowledge on one of the following programming languages like Java, XML, HTML, CSS, jQuery, SQL and Angular JS, but also on Linux system• Must understand PowerShell, ServiceNow Orchestration and Scheduled Tasks.• Must have experience with REST and SOAP integrations.
Responsibilities• Develop and customize Catalog, Custom Apps, Reports, Plugins, and Dashboards per the enhancement requirements/requests.• Document the implementation and design documents.• Manage the code base / update sets and deploy across instances.• Clone ServiceNow instances per the cloning cycle.• Support tier 1 agents on resolving incidents and complete Service Requests.• Participate in the upgrade planning and review of release notes. Provide guidance to the customer when needed.• Support ServiceNow admins on user administration, data loads, and troubleshooting platform issues.• Manage the biweekly ServiceNow releases
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.