Safran
Customer Support & Sales Director
Safran, Grand Prairie, Texas, United States, 75051
Customer Support & Sales Director
Company : Safran Electronics & Defense
Job field : Sales & Marketing
Location : Grand Prairie , Texas , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 8 years
Salary range : AMJ000-M3-15
# 2024-146634
Apply with one click Any questions ?
Job Description
Summary of Job:
Reporting to the VP of Aftermarket, the Customer Support & Sales Director is the head of the CSSM (Customer Support & Service Managers), the CSR (Customer Services Representatives) and Aftermarket sales for the Americas region. The CSSM & CSR serve as One Face to the Customer and are responsible for their overall satisfaction. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and support teams to ensure seamless customer experiences and foster long-term relationships.
Essential Duties and Responsibilities:
Develop and implement a comprehensive customer service and sales strategy aligned with the company's goals and objectives.
Lead contract negotiations with key clients and partners to secure favorable terms and agreements, while ensuring contracts comply with company policy and risk is mitigated.
Escalation point for customer issues raised by the CSR/CSSM teams.
Monitor industry trends and competitor activities to stay ahead of market changes and customer expectations.
Coordinate the support team with regards to customer contractual obligations in order to ensure compliance with the contract terms and applicable rules.
Responsible for revenue and profitability forecasting for all Aftermarket sales in the Americas region.
Monitor customer feedback and implement improvements to service processes and policies.
Act as the voice of the customer within the organization, advocating for product improvements, and representing customer needs in executive meetings.
Responsible for customer relationships as it relates to in service fleet support and sales.
Drive sales growth by developing and executing pricing strategies to achieve maximum margin, growth and financial targets.
Lead, mentor, and inspire a high-performing team of customer service and sales professionals to achieve key performance metrics.
Set clear goals and performance expectations, providing regular feedback and coaching to team members.
Oversee accounts receivable collections to ensure timely and efficient collection of outstanding payments.
Other duties, as required.
Complementary Description
This position requires use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Job Requirements
Education / Experience:
Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
Minimum of 8 years of experience in customer service and sales management, with at least 5 years in a leadership role.
Proven track record of driving sales growth and improving customer satisfaction.
Strong leadership and team management skills with the ability to inspire and motivate a diverse team.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to leverage data for decision-making and strategy development.
Experience working with and/or for a foreign held company (French language skills is a plus).
Job knowledge:
Aeronautic
Aftermarket, Distribution, MRO
Identify and assess new business opportunities
Build sustainable business relationships
Key Account Management
Value-based proposition
Sales strategy
Operational Marketing
Contract negotiation
Leadership skills / Management skills / Personal skills:
Organizational skills
Communication skills / Negotiation skills
Cross Cultural Awareness
Creativity
Specificity of the job
Up to 50% Travel May Be Required
Locate your future workplace
2802 Safran DriveTX 75052
Grand Prairie
Texas United States
92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) .
© OpenStreetMap (https://www.openstreetmap.org/copyright) contributors.
© Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Company : Safran Electronics & Defense
Job field : Sales & Marketing
Location : Grand Prairie , Texas , United States
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 8 years
Salary range : AMJ000-M3-15
# 2024-146634
Apply with one click Any questions ?
Job Description
Summary of Job:
Reporting to the VP of Aftermarket, the Customer Support & Sales Director is the head of the CSSM (Customer Support & Service Managers), the CSR (Customer Services Representatives) and Aftermarket sales for the Americas region. The CSSM & CSR serve as One Face to the Customer and are responsible for their overall satisfaction. This role requires a strong leader who can work cross-functionally with engineering, quality, product, and support teams to ensure seamless customer experiences and foster long-term relationships.
Essential Duties and Responsibilities:
Develop and implement a comprehensive customer service and sales strategy aligned with the company's goals and objectives.
Lead contract negotiations with key clients and partners to secure favorable terms and agreements, while ensuring contracts comply with company policy and risk is mitigated.
Escalation point for customer issues raised by the CSR/CSSM teams.
Monitor industry trends and competitor activities to stay ahead of market changes and customer expectations.
Coordinate the support team with regards to customer contractual obligations in order to ensure compliance with the contract terms and applicable rules.
Responsible for revenue and profitability forecasting for all Aftermarket sales in the Americas region.
Monitor customer feedback and implement improvements to service processes and policies.
Act as the voice of the customer within the organization, advocating for product improvements, and representing customer needs in executive meetings.
Responsible for customer relationships as it relates to in service fleet support and sales.
Drive sales growth by developing and executing pricing strategies to achieve maximum margin, growth and financial targets.
Lead, mentor, and inspire a high-performing team of customer service and sales professionals to achieve key performance metrics.
Set clear goals and performance expectations, providing regular feedback and coaching to team members.
Oversee accounts receivable collections to ensure timely and efficient collection of outstanding payments.
Other duties, as required.
Complementary Description
This position requires use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Job Requirements
Education / Experience:
Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
Minimum of 8 years of experience in customer service and sales management, with at least 5 years in a leadership role.
Proven track record of driving sales growth and improving customer satisfaction.
Strong leadership and team management skills with the ability to inspire and motivate a diverse team.
Excellent communication, negotiation, and interpersonal skills.
Analytical mindset with the ability to leverage data for decision-making and strategy development.
Experience working with and/or for a foreign held company (French language skills is a plus).
Job knowledge:
Aeronautic
Aftermarket, Distribution, MRO
Identify and assess new business opportunities
Build sustainable business relationships
Key Account Management
Value-based proposition
Sales strategy
Operational Marketing
Contract negotiation
Leadership skills / Management skills / Personal skills:
Organizational skills
Communication skills / Negotiation skills
Cross Cultural Awareness
Creativity
Specificity of the job
Up to 50% Travel May Be Required
Locate your future workplace
2802 Safran DriveTX 75052
Grand Prairie
Texas United States
92,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
Maps are available under theOpen Database Licence (https://opendatacommons.org/licenses/odbl/) .
© OpenStreetMap (https://www.openstreetmap.org/copyright) contributors.
© Safran
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.