Resource Logistics
IL Deskside Support Technician
Resource Logistics, Chicago, Illinois, United States, 60290
Title: Deskside Support TechnicianLocation:Lake County, ILRate: $20/hr. on W2 (No Benefits)
Job SummaryThe Deskside Support Technician will provide comprehensive technical support services to the client'scampus-based personnel. All Deskside Support Technicians are subject to shift changes and travelbetween sites as required.Clinet is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.
The technician's professional will configure, PC/Mac systems, their peripherals, and mobile devices.
Under general supervision, responsible for receiving user tickets through electronic systems, properlydocumenting all actions taken and communicating effectively with the user community throughoutlife cycle of a ticket. Resolves inter,te to complex computer software and hardware problems byapplying trouble-shooting and problem-solving skills. Installs and configures company standardapplications. Supports key service-level goals including response time and end-user satisfaction.
Principal Responsibilities: (Essential Function):• Carries out responsibilities in accordance with the organization's policies, procedures, and state,federal and local laws• Ensures compliance with all company policies and procedures, including safety rules andregulations.• Provide direct technical support to client's on-site personnel• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or softwareupgrades) including data migration• Resolve reported incidents in the software & hardware environment• Maintain incident management system with up-to-date information on ticket progress• Complete assigned tickets in timely manner within the Client SLAs• Update asset tracking inventory in accordance with work instructions• Provisioning and setup of phone for either landline or VOIP• Monitor/Resolve tickets that have been dispatched by the Service Desk for further action• Provide IT orientations for newly hired personnel• Provide support services for client's conference and training rooms• Perform customer support related tasks and special projects as assigned by management• Liaise as necessary interClientally to seek resolutions to all reported issues• Travel between local offices in order to provide support for meeting and/or trainings
Job SummaryThe Deskside Support Technician will provide comprehensive technical support services to the client'scampus-based personnel. All Deskside Support Technicians are subject to shift changes and travelbetween sites as required.Clinet is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.
The technician's professional will configure, PC/Mac systems, their peripherals, and mobile devices.
Under general supervision, responsible for receiving user tickets through electronic systems, properlydocumenting all actions taken and communicating effectively with the user community throughoutlife cycle of a ticket. Resolves inter,te to complex computer software and hardware problems byapplying trouble-shooting and problem-solving skills. Installs and configures company standardapplications. Supports key service-level goals including response time and end-user satisfaction.
Principal Responsibilities: (Essential Function):• Carries out responsibilities in accordance with the organization's policies, procedures, and state,federal and local laws• Ensures compliance with all company policies and procedures, including safety rules andregulations.• Provide direct technical support to client's on-site personnel• Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or softwareupgrades) including data migration• Resolve reported incidents in the software & hardware environment• Maintain incident management system with up-to-date information on ticket progress• Complete assigned tickets in timely manner within the Client SLAs• Update asset tracking inventory in accordance with work instructions• Provisioning and setup of phone for either landline or VOIP• Monitor/Resolve tickets that have been dispatched by the Service Desk for further action• Provide IT orientations for newly hired personnel• Provide support services for client's conference and training rooms• Perform customer support related tasks and special projects as assigned by management• Liaise as necessary interClientally to seek resolutions to all reported issues• Travel between local offices in order to provide support for meeting and/or trainings