Technical Operations Manager, Prime Video Live Sports Technical Operations

DescriptionAmazon Prime Video is seeking a Technical Operations Manager with experience in live sports production, engineering, and technology. This role has responsibilities in both technical operations and project management.Youll work closely with cross-functional teams on end-to-end production, content delivery, and live event production strategy/execution. In this role you will work and collaborate with cross-functional teams to drive and deliver projects and initiatives for Amazon Prime Video.This position will utilize technical expertise to manage project life cycles and establish effective communication across departments and stakeholders. You will lead live production efforts on cross functional projects like technical management, cloud-based production, master control workflows, video playback, asset management, and signal acquisition/delivery.You will support our content and operational goals by leading live productions technical projects, as we drive innovation on behalf of customers. You will collaborate with internal partners such as Primes Technical Integration Management and Live Ops departments.You will establish best practices to assess risks, anticipate bottlenecks, provide escalation management, anticipate/make trade-offs, and balance business needs versus constraints.You will manage complex projects, assign responsibilities, manage project schedules, and identify appropriate resources needed to execute objectives and meet project milestones.To be successful, you will need to thrive on a diverse team, think strategically, be detailed driven, understand systems architecture/workflows, and have excellent problem-solving abilities.Key job responsibilitiesManage Amazon Prime Technical OperationsFocus on all US sports propertiesExtensive internal stakeholder management, timeline, and deliverables managementHelp create and build out process documentationCreate and maintain technical workflow documentationCreation of best practice and tips and tricks documentationA day in the lifeProduction and technical operations support for streaming live sports on Prime Video.About the teamWe provide technical operations support for live sports streaming on Prime Video. A successful team member requires vision, ability to deal with ambiguity, and a drive to learn and be curious in a high-stakes environment that is constantly evolving.We support technical operations that enable Amazon to produce compelling sports content for customers including NFL Thursday Night Football. Prime members can stream a bevy of different sports throughout the year from basketball to baseball to soccer, and boxing.Basic Qualifications6 + years of technical management experience.6 + years of experience working directly with engineering and technical teams.6 + years working in a production environment.Experience managing programs across cross functional teams, building processes and coordinating project schedules.Experience and deep knowledge for troubleshooting and problem solving technical operations.Experience and knowledge of streaming technology and platforms.Preferred Qualifications10 + years of technical management experience, working directly with engineering and technical teams in a production environment.Experience managing and delivering product quality and testing.Experience defining technical and production roadmaps and requirements.Experience with digital video streaming and/or customer-facing user interfaces.Demonstrate ability to lead meetings and clearly communicate live production workflows.Audio/Video engineering experience.Demonstrate ability to build relationships with key vendors all over the world.Demonstrate ability to run a tender process and negotiate business terms with vendors.Demonstrate awareness of current trends, production equipment and tools.Demonstrate ability to be a calm leader, create a healthy work environment and deliver results in a high-stakes environment.Strong written and verbal communication skills.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $256,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.