Associate System Administrator (NTD)

Nintendo Technology Development The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch system and the Nintendo 3DS family of portable systems. Since 1983, when it launched the Nintendo Entertainment System , Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy , Game Boy Advance, Nintendo DS family of systems, Super NES , Nintendo 64 , Nintendo GameCube , Wii and Wii U systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokmon. A wholly owned subsidiary, Nintendo Technology Development, based in Redmond, Washington, creates future hardware/software technology and researches North American-based technologies. Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other. Associate System Administrator for Nintendo Technology Development Inc. with a focus on being the first point of contact for internal engineering and development teams contacting NTD IT for assistance on any technology issues or needs. Requires having a passion to learn and develop new skills with the ability to adopt best-practices for System Administration for the organization. DESCRIPTION OF DUTIES:

Responds to incidents and customer inquiries for assistance with positive interaction; handles troubleshooting and coordination of additional resources to resolve issues as quickly as possible; documents changes and resolution steps.Administration of Azure Active Directory / Office 365 Tenant including Microsoft Entra group and user management, licensing, and security configurations.First line triage of Office365 applications including Exchange / Teams / InTune / OneDrive.Provides support for conference rooms, meetings, and video conferencing infrastructure.Provides support for physical labs, including management of rack-mounted hardware, power management, networking, etc.Works closely with other NTD system administrators to provide escalation support for advanced troubleshooting; will participate in on-call rotation.Documents all technology changes through appropriate change control.Clearly communicates the status of work, progress, and obstacles to the team.Ensures work is completed in such a way to comply with established regulations and controls.Works closely with NTD Administrative teams for visitor management, hardware purchasing and procurement, inventory management, day-to-day needs.Collaborates with other Nintendo organizations to fully resolve cross-group issues and escalations; utilizes Service-Now for incident tracking.Installs/updates/troubleshoots deployed hardware/software, including Windows, Linux, Mac environments; follows established procedures for ordering hardware and equipment as needed from vendors.Provides network support, including IDF line connections, line tracing, port configuration, and switch management.Responds to internal security reporting, such as known A/V issues or malware remediation.Onboarding and offboarding users, including accounts and access, Active Directory, hardware, desk setups, etc.Ongoing IT support for internal projects and efforts.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity