AgriSompo North America
Crop Insurance Whole Farm and Claim Specialist
AgriSompo North America, San Francisco, California, United States, 94199
As one of the leading writers of Federal Crop Insurance, AgriSompo North America combines industry experience, resources, capital and talent to deliver both traditional and innovative crop insurance and productivity tools to farmers, ranchers, insurers and agribusinesses in the United States. Our organization operates within a culture rooted in ethics, integrity and a belief that accountability, collaboration and agility are crucial to long-term success.
AgriSompo North America is a part of AgriSompo, Sompo International's global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo's parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.
As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.
Job Description
Position Summary
AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation's farmers and ranchers for generations to come.
Whole Farm Revenue Protection (WFRP) Claims Specialist provides exceptional customer service to agents and producers by accurately and efficiently auditing and verifying WFRP Claims. Serves as an expert in areas of WFRP claims procedure and auditing. WFRP Claims Specialist will work to provide research and verification of claims/policy data, troubleshoot any identified problems or issues, and be able to train other staff as needed in the area of WFRP Claims.
Essential Duties & Responsibilities
Job ResponsibilitiesAudit and process claims timely and accurately as defined by the WFRP Policy and ASNA WFRP Claims SOP.Learn, discover and gain knowledge.Attend WFRP training and other claims/adjuster/auditor trainings when necessary.Follow all company Standard Operating Procedures.Communicate directly with WFRP and MPCI underwriters as needed, adjusters, compliance staff, agents, and producers in a timely manner.Correct and resolve issues related to FCIC Policy Acceptance and Storage System (PASS) error report.Continuous development of working knowledge of WFRP and support with implementing underwriting and claims procedures.Continuous development and understanding of regional crops and farming practices as it relates to WFRP.Utilize publications to solve problems (i.e. including the Loss Adjustment Manual (LAM), Loss Handbooks, policy provisions, SOP documents, and other office resources.)Ensures compliance with Federal, State and internal policies and procedures.Utilizes knowledge of NCIS/RMA crop policies as needed.Utilizes a detailed working knowledge of the processing system, industry and corporate forms, WFRP Policy, MPCI policies and federal rules.Continuing knowledge of departments and procedures outside of claim auditing within the company.Researches and resolves complex claims issues with little supervision.Ensure Standard Operating Procedures (SOPs) are adhered to in order to drive high team performance.Assist in development of WFRP training and claims procedures.Assist in resolving complex WFRP claim issues and errors.Must be able to read and interpret policy documentation provided by the producer and agent.Identify system bugs and errors.Proactively address situations and conflicts that impact team performance.Build and maintain professional relationships with policyholders, agents, field adjusters, Area Claims Supervisors (ACS) and industry leaders.Perform fact-finding review and reconciliation of related documentation, record and transmit information to accurately determine potential indemnities.Explain claim procedures and related findings to the policyholder and agent.Other duties as assigned.Position Requirements
Preferred minimum of 5 years of MPCI or WFRP Crop Insurance experience.Preferred knowledge of IRS Federal Tax forms.Prior demonstrated advanced experience of in MPCI underwriting and/or claims auditing/processing is required.Advanced knowledge of and ability to interpret FCIC MPCI and WFRP policies.Knowledge of company policies, procedures, and related software.Advanced computer skills, including working knowledge of Microsoft Office Suite and Acrobat Adobe.Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.Excellent analytical and problem-solving skills.Excellent customer service, planning, presentation, and organizational skills.Ability to perform basic and complex mathematical calculations.Ability to maintain a positive attitude when dealing with problems, stress or conflict.Ability to work independently or as part of a team.Ability to perform work without direct supervision.Ability to manage multiple tasks and projects.Ability to maintain confidentiality.Must be willing to travel. Travel less than 25% of the time.As well as duties listed above, individuals in this role will be reviewed and coached on:
Performance (Research, Availability, Timeliness, Attitude)Initiative/Adaptability (Willingness to take on more, roll with the changes, Change/Adapt to new people, groups, management, systems, etc.)Physical Requirements & Work Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Ability to stand or sit constantly/continuously.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Environmental ConditionsThe work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.
The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.
Travel required for meetings and trainings.
This description reflects the assignment of essential functions and is not intended to be an all-inclusive list of the duties and responsibilities of the job. Nothing in this job description restricts the organization's right to assign or reassign duties and responsibilities to this job at any time.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Salary Range: $50,000.00- $75,000.00
Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.
At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.Pharmacy benefits with mail order options.Dental benefits including orthodontia benefits for adults and children.Vision benefits.Health Care & Dependent Care Flexible Spending Accounts.Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.Company-paid Disability benefits with very competitive salary continuation payments.401(k) Retirement Savings Plan with competitive employer contributions.Competitive paid-time-off programs, including company-paid holidays.Competitive Parental Leave Benefits & Adoption Assistance programEmployee Assistance ProgramTax-Free Commuter BenefitTuition Reimbursement & Professional Qualification benefits.
Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V
AgriSompo North America is a part of AgriSompo, Sompo International's global agriculture platform. This platform is an integrated underwriting, technology and distribution platform delivering innovate insurance and reinsurance solutions to agriculture partners worldwide. Sompo International, AgriSompo's parent company, is a global organization driven by its core values, a carrier that holds promise, trust and the commitment to protect. Through operating subsidiaries, Sompo International writes agriculture, casualty and other specialty, professional lines, property, marine/energy and aviation lines of insurance and catastrophe, property, casualty, professional lines and specialty lines of reinsurance.
As a leading provider of crop insurance and other agricultural risk management tools, we recognize that our success is derived directly from those whose contributions matter most: our people. AgriSompo North America has major offices in Lenexa, Kansas and Des Moines, Iowa as well as regional offices around the country. A shared commitment to integrity, accountability, collaboration and agility define our culture, and we strive to create exceptional value for our clients and shareholders and maintain AgriSompo North America as a desirable place to work.
Job Description
Position Summary
AgriSompo North America provides renowned, cutting-edge analytics to address risk and the risk exposures of each of its product lines. Through a deep-rooted commitment to customer service, AgriSompo North America is positioned to make a long-lasting impact on this nation's farmers and ranchers for generations to come.
Whole Farm Revenue Protection (WFRP) Claims Specialist provides exceptional customer service to agents and producers by accurately and efficiently auditing and verifying WFRP Claims. Serves as an expert in areas of WFRP claims procedure and auditing. WFRP Claims Specialist will work to provide research and verification of claims/policy data, troubleshoot any identified problems or issues, and be able to train other staff as needed in the area of WFRP Claims.
Essential Duties & Responsibilities
Job ResponsibilitiesAudit and process claims timely and accurately as defined by the WFRP Policy and ASNA WFRP Claims SOP.Learn, discover and gain knowledge.Attend WFRP training and other claims/adjuster/auditor trainings when necessary.Follow all company Standard Operating Procedures.Communicate directly with WFRP and MPCI underwriters as needed, adjusters, compliance staff, agents, and producers in a timely manner.Correct and resolve issues related to FCIC Policy Acceptance and Storage System (PASS) error report.Continuous development of working knowledge of WFRP and support with implementing underwriting and claims procedures.Continuous development and understanding of regional crops and farming practices as it relates to WFRP.Utilize publications to solve problems (i.e. including the Loss Adjustment Manual (LAM), Loss Handbooks, policy provisions, SOP documents, and other office resources.)Ensures compliance with Federal, State and internal policies and procedures.Utilizes knowledge of NCIS/RMA crop policies as needed.Utilizes a detailed working knowledge of the processing system, industry and corporate forms, WFRP Policy, MPCI policies and federal rules.Continuing knowledge of departments and procedures outside of claim auditing within the company.Researches and resolves complex claims issues with little supervision.Ensure Standard Operating Procedures (SOPs) are adhered to in order to drive high team performance.Assist in development of WFRP training and claims procedures.Assist in resolving complex WFRP claim issues and errors.Must be able to read and interpret policy documentation provided by the producer and agent.Identify system bugs and errors.Proactively address situations and conflicts that impact team performance.Build and maintain professional relationships with policyholders, agents, field adjusters, Area Claims Supervisors (ACS) and industry leaders.Perform fact-finding review and reconciliation of related documentation, record and transmit information to accurately determine potential indemnities.Explain claim procedures and related findings to the policyholder and agent.Other duties as assigned.Position Requirements
Preferred minimum of 5 years of MPCI or WFRP Crop Insurance experience.Preferred knowledge of IRS Federal Tax forms.Prior demonstrated advanced experience of in MPCI underwriting and/or claims auditing/processing is required.Advanced knowledge of and ability to interpret FCIC MPCI and WFRP policies.Knowledge of company policies, procedures, and related software.Advanced computer skills, including working knowledge of Microsoft Office Suite and Acrobat Adobe.Effective interpersonal, oral and written communication skills with the ability to interact with all levels of people within and outside the organization.Excellent analytical and problem-solving skills.Excellent customer service, planning, presentation, and organizational skills.Ability to perform basic and complex mathematical calculations.Ability to maintain a positive attitude when dealing with problems, stress or conflict.Ability to work independently or as part of a team.Ability to perform work without direct supervision.Ability to manage multiple tasks and projects.Ability to maintain confidentiality.Must be willing to travel. Travel less than 25% of the time.As well as duties listed above, individuals in this role will be reviewed and coached on:
Performance (Research, Availability, Timeliness, Attitude)Initiative/Adaptability (Willingness to take on more, roll with the changes, Change/Adapt to new people, groups, management, systems, etc.)Physical Requirements & Work Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Ability to stand or sit constantly/continuously.
Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
The employee is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Environmental ConditionsThe work environment described here are meant to be representative of those an employee would normally encounter while performing the essential functions of this job.
The physical environment requires the employee to work inside where there are limited extremes to heat and/or cold; moderate noise; a normal office environment.
Travel required for meetings and trainings.
This description reflects the assignment of essential functions and is not intended to be an all-inclusive list of the duties and responsibilities of the job. Nothing in this job description restricts the organization's right to assign or reassign duties and responsibilities to this job at any time.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
Salary Range: $50,000.00- $75,000.00
Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.
At Sompo International, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.
Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.
We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents. Below is a summary of our current comprehensive U.S. benefit programs:
Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution.Pharmacy benefits with mail order options.Dental benefits including orthodontia benefits for adults and children.Vision benefits.Health Care & Dependent Care Flexible Spending Accounts.Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children.Company-paid Disability benefits with very competitive salary continuation payments.401(k) Retirement Savings Plan with competitive employer contributions.Competitive paid-time-off programs, including company-paid holidays.Competitive Parental Leave Benefits & Adoption Assistance programEmployee Assistance ProgramTax-Free Commuter BenefitTuition Reimbursement & Professional Qualification benefits.
Sompo International is an equal-opportunity employer committed to a diverse workforce. M/F/D/V