Crescens
Systems Administrator
Crescens, Atlanta, Georgia, United States, 30383
Job title: Systems AdministratorLocation: Atlanta, GADuration: 6+ monthsType: contract**There are 7 health center locations in Fulton County that may need visiting. Fulton County Board of Health (FCBH) will pay mileage**Job Description:
Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsResponsible for troubleshooting o365 and submitting tickets to DPH through portalAssist new hire training for basic IT needs.Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAbility to work in Active DirectoryUnderstanding of Cisco MerakiAssist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.Create and update documentationCreate documentation for staff for training purposesResolve Tier 1 support ticketsAbility to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administrationDriver's license Minimal RequirementsBachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.A+ and Net+ Certification or equivalent required.Preferred Requirements
Experience using a Ticketing systemExperience providing support via remote toolsExperience handling Technical Service TicketsProfessional IT Certifications.Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Skills:
A+ and Net+ Certification or equivalent required.Experience using a Ticketing systemExperience providing support via remote toolsExperience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Install and configure hardware and softwareRespond to tickets in accordance with SLA guidelinesRecord, track, and document the help desk request problem solving process including actions taken through to the final resolutionRespond in timely manner to requests and issuesRepair and replace equipment as neededProvide onsite and remote support to end usersAssist in AV setups as needed for meetingsResponsible for troubleshooting o365 and submitting tickets to DPH through portalAssist new hire training for basic IT needs.Set up new workstations for users (deploying equipment, checking over account setups).Heavy use of Windows and Mac OS devicesAbility to work in Active DirectoryUnderstanding of Cisco MerakiAssist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.Create and update documentationCreate documentation for staff for training purposesResolve Tier 1 support ticketsAbility to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administrationDriver's license Minimal RequirementsBachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience, or three plus years tech. support experience.A+ and Net+ Certification or equivalent required.Preferred Requirements
Experience using a Ticketing systemExperience providing support via remote toolsExperience handling Technical Service TicketsProfessional IT Certifications.Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Skills:
A+ and Net+ Certification or equivalent required.Experience using a Ticketing systemExperience providing support via remote toolsExperience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.