CodeForce
Systems Administrator 2
CodeForce, Atlanta, Georgia, United States, 30383
Responsibilities and Duties:• Install and configure hardware and software• Respond to tickets in accordance with SLA guidelines• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution• Respond in timely manner to requests and issues• Repair and replace equipment as needed• Provide onsite and remote support to end users• Assist in AV setups as needed for meetings• Responsible for troubleshooting o365 and submitting tickets to DPH through portal• Assist new hire training for basic IT needs.• Set up new workstations for users (deploying equipment, checking over account setups).• Heavy use of Windows and Mac OS devices• Ability to work in Active Directory• Understanding of Cisco Meraki• Assist network engineers with the installation, configuration and ongoing support of software , computers and applications Installation for various computer applications and programs.• Create and update documentation• Create documentation for staff for training purposes• Resolve Tier 1 support tickets• Ability to interact effectively and professionally, and provide exceptional service, both internally and externally always advanced experience and knowledge of working with the Microsoft 365 Platform, including Azure Active Directory and SharePoint administration• Driver's license
Minimal Requirements• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,or three plus years tech. support experience.• A+ and Net+ Certification or equivalent required.
Preferred Requirements• Experience using a Ticketing system• Experience providing support via remote tools• Experience handling Technical Service Tickets• Professional IT Certifications.• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Required/Desired SkillsSkill Required /Desired Amount of Experience A+ and Net+ Certification or equivalent required. Required 3 Years Experience using a Ticketing system Nice to have 3 Years Experience providing support via remote tools Highly desired 3 Years Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Highly desired 3 Years
QuestionsNo. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 Candidate must be paid AT LEAST $29.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $39.15. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 The selected candidate will be expected to work onsite at 10 Park Place, Atlanta GA. 30303. Do you accept this requirement?
Minimal Requirements• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,or three plus years tech. support experience.• A+ and Net+ Certification or equivalent required.
Preferred Requirements• Experience using a Ticketing system• Experience providing support via remote tools• Experience handling Technical Service Tickets• Professional IT Certifications.• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Required/Desired SkillsSkill Required /Desired Amount of Experience A+ and Net+ Certification or equivalent required. Required 3 Years Experience using a Ticketing system Nice to have 3 Years Experience providing support via remote tools Highly desired 3 Years Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. Highly desired 3 Years
QuestionsNo. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address. Question3 Candidate must be paid AT LEAST $29.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $39.15. Do you accept this requirement? Question4 The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%? Question5 This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement? Question6 The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement? Question7 The selected candidate will be expected to work onsite at 10 Park Place, Atlanta GA. 30303. Do you accept this requirement?