Developer, Conversational AI

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good. We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions. At the American Red Cross, your uniqueness can shine! WHAT YOU NEED TO KNOW ABOUT THE JOB: Are you passionate about the future of human-computer interaction and eager to shape the way people communicate with technology? We're seeking an experienced Conversational AI Developer to be a key player in the Fundraising and Marketing Technology team. In this role, you will take center stage in developing cutting-edge chatbots and virtual assistants that provide intuitive, engaging, and efficient user experiences. As a Conversational AI Developer, your responsibilities will encompass a wide range of critical tasks. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Chatbot Development: Build conversational workflows using available content and integrate or design other sources of content. Natural Language Processing (NLP): Apply advanced NLP techniques to understand and interpret user input, including intent recognition, entity extraction, sentiment analysis, and language understanding. Machine Learning Integration: Integrate ML algorithms and models into chatbot systems to enhance response generation, question answering, and user engagement. API Configuration: Configure APIs for chatbot solutions in the cloud connecting to external systems and various data sources. Platform Integration: Collaborate with software engineers and developers and integrate chatbot systems into various platforms, such as websites, mobile apps, messaging applications, voice assistants, or CRM. Ensure seamless integration and compatibility with existing systems and APIs. Collaboration: Work with cross-functional teams to understand business requirements and translate them into technical solutions. Documentation and Training: Document chatbot architectures, design decisions, and implementation details. Create user guides, documentation, and training materials to educate stakeholders and end-users on chatbot capabilities and best practices. Training & Professional Development: Stay up to date with the latest advancements and trends in Conversational AI technologies, bringing new ideas and solutions to the team. WORK LOCATION & SCHEDULE: The selected candidate will work 100% While this person may work remotely from home anywhere in