Network Operations Manager, US - Vice President

Job Description:Job Title: Network Operations Manager, USCorporate Title: VPLocation: New York, NYOverviewTechnology Management is responsible for improving the technological aspects of operations to reduce infrastructure costs, improve functional performance and help deliver Divisional business goals. Work includes:Partnering with key internal stakeholders to translate bank strategy into objectives and plans for implementation supporting the delivery of world class technology solutions. Planning and managing computer operations and production support, systems and database administration, network operations, and client service. Ensuring systems performance and service level requirements are met. Managing and maintaining strategic relationships with key IT product and services providers. Transferring business requirements into technical solutions or into Release Management. Providing in-depth technical expertise for both tactical and operational initiatives.What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaborationA hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer daysEmployee Resource Groups support an inclusive workplace for everyone and promote community engagementCompetitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefitsEducational resources, matching gift and volunteer programsWhat You'll Do Accountable for the Americas networks stability consisting of a variety of complex network technologies within data centers, office buildings, branches, colocation facilities, and cloud infrastructure.Responsible for first class customer service engagement, building and maintaining key relationships with clients, business, vendors and other GNS services and teamsBe an expert in risk and issue management experience, driving early identification, response and drive remediation of issues whilst constantly driving to deliver against our KPI's.Have expertise knowledge in ITIL processes to provide leadership in driving early identification, response, and drive remediation of issuesHow You'll Lead (VP and above)Expert ability to summarize technical issues to non-technical teams and manage client expectations.Willingness to work with global peers in standardizing processes and toolsGeneral level of understanding of a broad range of IT infrastructure technologies - DNS, Unix, Windows Servers, VHS technologies, Backup Solutions, Databases, Cloud Solutions and Storage.Skills You'll Need Experience in managing regional enterprise network teams. 5+ in a financial institutionExperience in designing training programs across L1, L2 and L3 operations teamsExperience with managing network technology vendors and products (Cisco, Arista, McAfee, Akamai, Checkpoint, BGP, OSPF, multicast, VRF, NetFlow)Experience with ITIL processes including Change Management, Incident Management and Problem management.A highly proactive self-starting ethos, with strong customer focus with outstanding situational leadership and problem-solving skills.Skills That Will Help You ExcelDegree or equivalent level with appropriate Industry standard qualifications (Bachelor's required, Masters preferred)Knowledge of the Information Technology Infrastructure Library (ITILv3 or v4) frameworkVerbal and written communication skills, with ability to discuss complex technology issues to stakeholders and team membersMicrosoft Suite 365ExpectationsIt is the Bank's expectation that employees hired into this role will work in the New York office in accordance with the Bank's hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.The salary range for this position in New York City is $125,000 to $203,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!Learn more about your life at Deutsche Bank through the eyes of our current employees: https://careers.db.com/lifeThe California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please email HR.Direct@DB.com.#LI-HYBRID #LI-ONSITEWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. 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