LVT Corp
Technical Account Manager
LVT Corp, American Fork, Utah, United States, 84003
ABOUT LVT
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
As a Technical Account Manager for LiveView Technologies, you are the face of LVT Support for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, together as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.You will proactively ensure optimal performance of the Live Units by remotely troubleshooting, handling inbound requests from Technicians, Premier Clients and Partners, and working with Product teams to provide data and feedback that improves our current offering.
Responsibilities:Help build great Partner, Client and Technician relationships by being friendly and helpful, while maintaining a high level of professionalismConsult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needsBe available and able to answer your clients' technical questionsConfigure software settings to meet clients' requirementsCalibrate, set up and make adjustments to analytics on various IP camera modelsDiagnose and troubleshoot technical and complex issues related to hardware, software and configuration, and IP camera analyticsEffectively manage your time by categorizing and organizing tasks by priorityQualifications:
2+ years of relevant Technical Account Manager experience (customer facing with trouble-shooting involved)Excellent communication skills, comfortable having phone conversations with clients, partners, and techniciansStrong technical background in troubleshooting, electrical, or networkingAbility to articulate technical concepts to non-technical audiencesExperience setting up analytics for IP camerasHighly organized and can follow processes, with an eye for detailAble to re-conceptualize issues to discover practical solutions to complex problemsExercise wise judgment and identify root causes that go beyond treating symptomsYou visualize complex scenarios and think strategically before jumping to conclusionsTeam player with high emotional intelligenceAvailable to work primarily in-officeShows professional decorum and thrives in a fast-paced environmentNeeds very little supervision or support from the rest of the team on standard support processesWHY JOIN US
Founder-led and employee-driven companyThe opportunity to build where you standValue centric decision makingBoth an economically stable and hyper-growth environment (ask us how this is possible)The market leader in redefining how B2B does securityOn top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
Comprehensive health, vision, and dental benefits for you and your family.
Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).401(k)
With up to 4% matchTime Off & Paid Holidays -
Ask us how we empower employees to take control of their well-beingStock Options -
Every full-time employee has the opportunity to be an owner of the company and benefit from our success.Paid Parental Leave -
To help your growing family while you're away from work.Company Events -
Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.Charitable Opportunities -
LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.Wellness
- We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.And More
- Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
HR PolicyWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.
LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.
ABOUT THIS ROLE
As a Technical Account Manager for LiveView Technologies, you are the face of LVT Support for some of our largest accounts. The purpose of this role is to ensure retention and foster growth within our top LVT clients. This role works closely with the Client Success Managers, together as a partnership that provides the best possible client experience and facilitates the growth of our existing clients.You will proactively ensure optimal performance of the Live Units by remotely troubleshooting, handling inbound requests from Technicians, Premier Clients and Partners, and working with Product teams to provide data and feedback that improves our current offering.
Responsibilities:Help build great Partner, Client and Technician relationships by being friendly and helpful, while maintaining a high level of professionalismConsult with Client Success Managers and clients to tailor device configuration and video analytic calibration settings that meet the clients' objectives and needsBe available and able to answer your clients' technical questionsConfigure software settings to meet clients' requirementsCalibrate, set up and make adjustments to analytics on various IP camera modelsDiagnose and troubleshoot technical and complex issues related to hardware, software and configuration, and IP camera analyticsEffectively manage your time by categorizing and organizing tasks by priorityQualifications:
2+ years of relevant Technical Account Manager experience (customer facing with trouble-shooting involved)Excellent communication skills, comfortable having phone conversations with clients, partners, and techniciansStrong technical background in troubleshooting, electrical, or networkingAbility to articulate technical concepts to non-technical audiencesExperience setting up analytics for IP camerasHighly organized and can follow processes, with an eye for detailAble to re-conceptualize issues to discover practical solutions to complex problemsExercise wise judgment and identify root causes that go beyond treating symptomsYou visualize complex scenarios and think strategically before jumping to conclusionsTeam player with high emotional intelligenceAvailable to work primarily in-officeShows professional decorum and thrives in a fast-paced environmentNeeds very little supervision or support from the rest of the team on standard support processesWHY JOIN US
Founder-led and employee-driven companyThe opportunity to build where you standValue centric decision makingBoth an economically stable and hyper-growth environment (ask us how this is possible)The market leader in redefining how B2B does securityOn top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
Comprehensive health, vision, and dental benefits for you and your family.
Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).401(k)
With up to 4% matchTime Off & Paid Holidays -
Ask us how we empower employees to take control of their well-beingStock Options -
Every full-time employee has the opportunity to be an owner of the company and benefit from our success.Paid Parental Leave -
To help your growing family while you're away from work.Company Events -
Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.Charitable Opportunities -
LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.Wellness
- We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.And More
- Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.
HR PolicyWe're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.