Senior Benefits Specialist

Position Summary The Senior Benefit Specialist position will support the Total Rewards Analysts. This is a key role within the Human Resources department, responsible for the administration of our health and welfare benefits across the United States, Puerto Rico and Canada. This position provides escalation support, which means knowledge of industry standards and compliance with federal and state regulations is essential. The Senior Benefits Analyst will work closely with our internal HR partners, finance, legal, etc. to administer benefits programs that align with company goals and enhance employee satisfaction. This role requires advanced analytical skills, a deep understanding of benefits regulations, and the ability to communicate complex information clearly.

Detailed Position Responsibilities Partner with Total Reward Analysts (Benefit Analysts) to understand process and compliance Serve as point of contact for Tier 1 (Benefit Specialist) inquiries Provide excellent customer service and respond to Tier 2 (Benefit Analyst) ticket/cases Partner with internal departments to ensure accurate benefit data/deductions Respond to vendor and carrier inquiries Monitor and coordinate Knowledge Base Article updates Process invoices and work with vendors and internal department to answer inquiries and solution escalations Assist with all facets of annual enrollment and year-end processes including 1095 process Run/provide reports and perform audits as needed Assist with compiling data for survey completion Provide additional support as needed

Desired Experience and Qualifications 5+ years benefits administration 2+ years senior benefits administration Experience managing their-party vendors Subject Matter Expert level knowledge of benefit plans, ACA, HIPAA, COBRA and ERISA required Working knowledge of FMLA, 401(k), Medicare, etc. preferred Experience with HRIS systems - Workday preferred. Experience with various benefit administration systems Strong analytical and project management skills with attention to detail Demonstrated ability to thrive in a complex, fast-paced environment Highly collaborative, ability to use independent judgment, prioritize multiple projects, and adapt to change while meeting deadlines Professional certification preferred (PHR, SHRM-CP, CEBS) Bilingual in Spanish and English preferred

EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans