Senior Technical Leader - Google Cloud Contact Center (CCAI)

You Are:A Senior Technical Leader who can design and implement innovative solutions using Google Cloud Contact Center AI and Generative AI products. You will be responsible for leading the technical vision, architecture, and development of conversational AI applications that leverage natural language understanding, speech synthesis, and generative models. You will also collaborate with cross-functional teams, clients, and partners to deliver high-quality and scalable solutions that meet business objectives and user needs.Job Responsibilities:Lead large-scale, complex digital transformations aligned with client growth strategies and objectives.Provide thought leadership and guidance on latest trends in the Customer Care and Experiences, powered by Data & AI.Define and execute the technical strategy and roadmap for Google Cloud Contact Center AI and Generative AI projects.Design and develop conversational AI applications using Google Cloud products such as Dialogflow, CCAI Agent Assist, CCAI Insights, Speech-to-Text, Text-to-Speech, and CCAI Platform.Ensure the quality, performance, security, and scalability of the solutions using best practices, standards, and tools.Provide technical leadership and guidance to the development team and stakeholders.What You'll Need:Minimum 10+ years of experience in the contact center space, including technologies like Genesys, Five9, Nice, Avaya.Minimum 5+ years of experience in Google Cloud Platform and Google Cloud Contact Center AI products.Strong knowledge of natural language processing, speech synthesis, and generative models.Proficient in Python, Java, and other programming languages.Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).Bonus if you have:Bachelor’s degree in computer science, Engineering, or related field.Experience with Google Contact Center AI Platform.Professional Skills:Excellent communication, presentation, and problem-solving skills.Ability to work independently and in a team environment.

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