Pendo
Sr. Business Systems Analyst
Pendo, San Francisco, California, United States, 94199
Pendo is looking for a Sr. Business Analyst to join our GTM Operations team. The ideal candidate will be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast-paced environment, have a strong desire for automation and continuous improvement, and be enthusiastic about the opportunity to partner with sales leadership to build systems and processes that will support a high growth company.
Role Responsibilities
Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Salesforce projects.
Partner with Sales Operations Business Partner Managers to understand business requirements, process and tool enhancements needed.
Capture, analyze, and validate the business needs of stakeholders, using data and information from various sources.
Document project detailed and thorough User Stories and Acceptance Criteria.
Prioritize the backlog and set expectations with stakeholders.
Responsible for testing Salesforce applications and integrations.
Responsible for the successful implementation of an automated QA testing system such as Copado.
Provide real-time support for Salesforce and integrated application issues.
Develop comprehensive test plans, strategies, and test cases based on business requirements and user stories.
Execute test cases manually and look to automate where necessary.
Minimum Qualifications
5+ years experience in a business analyst or equivalent role working with Salesforce.
Deep knowledge of Sales & Support systems, and develop a deep knowledge of Pendo’s sales processes.
Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines.
Manage time effectively and adapt quickly to changing priorities.
Excellent written and verbal communication and presentation skills.
Experience with Salesforce Sales Cloud and Salesforce Lightning.
Preferred Qualifications
Experience with Copado as a QA tool.
Self-starter who seeks challenging assignments.
Experience with Jira, Confluence, LeanData, ZoomInfo, Outreach and other Sales tools.
Certified Salesforce Administrator.
4-year degree preferred.
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Role Responsibilities
Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Salesforce projects.
Partner with Sales Operations Business Partner Managers to understand business requirements, process and tool enhancements needed.
Capture, analyze, and validate the business needs of stakeholders, using data and information from various sources.
Document project detailed and thorough User Stories and Acceptance Criteria.
Prioritize the backlog and set expectations with stakeholders.
Responsible for testing Salesforce applications and integrations.
Responsible for the successful implementation of an automated QA testing system such as Copado.
Provide real-time support for Salesforce and integrated application issues.
Develop comprehensive test plans, strategies, and test cases based on business requirements and user stories.
Execute test cases manually and look to automate where necessary.
Minimum Qualifications
5+ years experience in a business analyst or equivalent role working with Salesforce.
Deep knowledge of Sales & Support systems, and develop a deep knowledge of Pendo’s sales processes.
Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines.
Manage time effectively and adapt quickly to changing priorities.
Excellent written and verbal communication and presentation skills.
Experience with Salesforce Sales Cloud and Salesforce Lightning.
Preferred Qualifications
Experience with Copado as a QA tool.
Self-starter who seeks challenging assignments.
Experience with Jira, Confluence, LeanData, ZoomInfo, Outreach and other Sales tools.
Certified Salesforce Administrator.
4-year degree preferred.
#J-18808-Ljbffr