Bluegreen Vacations Corporation
Director of Training and Development
Bluegreen Vacations Corporation, Des Moines, Iowa, United States,
Posted Monday, September 30, 2024 at 5:00 AMAs a strategic business partner, the Senior Director of Training and Development is responsible for driving productivity through engagement, including identifying and developing systemic and customized solutions for training and development for the sales and marketing divisions of Bluegreen Vacations to ensure sales, bench strength, and profitability reach and exceed budgeted targets. Manage and oversee our current and future talent development strategy in multiple regions with a focus on leadership and management development of all members of the sales, retail marketing, and marketing organization including VOI sales, marketing, and package sales.Provide leadership and guidance while collaborating with the senior leadership teams to achieve strategic sales, marketing, and leadership development goals enabling Bluegreen Vacations to attain higher levels of success while adding to the overall preparation and development of our sales, retail marketing, and marketing leadership bench strength.Responsibilities:
Responsible for fulfilling training and leadership development plans for high volume business operations across multiple requisitions through building strong business partnerships with department sales/marketing leaders.Partners and coaches training managers/sales managers on best practices with recruiting, interviewing, and retention including providing one-on-one support with reviewing resumes and interviewing questions/techniques.Sales training, marketing training, and podium training skills will always be a required component of this role. Leadership Development is the backbone of the correct candidate. This role will work diligently with sales managers and directors to prepare them for next-level leadership opportunities.Talent Mapping will also be a requirement, whether ability to learn or prior experience will be one of the more specific duties when traveling from sales center to sales center identifying our future leaders.Evaluates/approves operational sales and marketing training and development strategies, methodologies, technologies, systems, organizational structure, budget, and resources to be implemented.Defines performance, productivity parameters, and desired results for the department activities, including 30-60-90 day tracking of VPG performance by sales trainer and coaches trainers/leaders when/where needed.Maintains daily performance reports for all company podium presenters as well as having their teams audit/process both in person and by eagle eye camera systems.Prepares/conducts group presentations about our training activities and each graduate’s results.Communicates Company’s directions, policies, and procedures to employees in multiple departments.Approves direct report expenses related to business travel, training, tuition, salary raises, promotions, new hires, terminations, etc. according to the Company’s policies and procedures.Manages/coaches people, delivering performance appraisals, approving employee changes, defining staffing needs, evaluating/approving career and development actions, as well as sales and marketing training needs.Develops/performs many other administrative, operational, and technical tasks/activities required to support area results, such as conducting quality assurance and standard operating procedure compliance inspections, analyzing trends in customer comment card information and suggesting/implementing resolutions to any quality assurance issues, creating action plans for trend resolution and measured follow-up, and conducting new employee orientation and training at specific resorts.Requirements:
Bachelor's degree or equivalent work experience required.A proven high integrity brand plus 5+ years’ prior experience as a sales leader first, then an additional 5+ years in sales training or development function. Fundamental understanding and experience in the podium presentation process is also a must. Experience with creating and upgrading new member and leadership development content is required. Experience with Virtual Technology or the ability to learn how to deliver training and development function in a completely virtual format is a plus.HR policies and procedures related to training, recruitment, and employment. Company's benefits, background and other general information. Interpersonal communication, quality service fundamentals. Technical proficiency with MS Office Suite including Power Point and Microsoft Teams is a must.Coaching skills, evaluation and problem-solving capabilities, strategic thinking, business-oriented, results-oriented, decision maker, self-directed, self-starter, assertive, creative, strong analysis, evaluation, and planning capabilities, strong interpersonal relationship and communication skills to negotiate and obtain desired results, as well as to coach people, make presentations, be part of executive business meetings, and interact with organizational areas, customers, vendors, etc., team spirit, and enthusiasm.Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization. Advanced communication skills with the ability to interact with associates and potential candidates at all levels. Must be a strong speaker and organized with the ability to multi-task and prioritize; time management skills. Detail-oriented. Ability to maintain a high level of integrity and confidentiality.Solid analytical and critical thinking skills. Proactive, self-motivated, and able to take initiative. Excellent verbal and written communication skills. Multi-tasked, self-starter with strong organizational and follow-through skills.Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems, and branding; however, it will take time until our separate operating systems, employment policies, and benefits are fully integrated.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidates must be willing to submit to a background check/drug test. EOE/DFW
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Responsible for fulfilling training and leadership development plans for high volume business operations across multiple requisitions through building strong business partnerships with department sales/marketing leaders.Partners and coaches training managers/sales managers on best practices with recruiting, interviewing, and retention including providing one-on-one support with reviewing resumes and interviewing questions/techniques.Sales training, marketing training, and podium training skills will always be a required component of this role. Leadership Development is the backbone of the correct candidate. This role will work diligently with sales managers and directors to prepare them for next-level leadership opportunities.Talent Mapping will also be a requirement, whether ability to learn or prior experience will be one of the more specific duties when traveling from sales center to sales center identifying our future leaders.Evaluates/approves operational sales and marketing training and development strategies, methodologies, technologies, systems, organizational structure, budget, and resources to be implemented.Defines performance, productivity parameters, and desired results for the department activities, including 30-60-90 day tracking of VPG performance by sales trainer and coaches trainers/leaders when/where needed.Maintains daily performance reports for all company podium presenters as well as having their teams audit/process both in person and by eagle eye camera systems.Prepares/conducts group presentations about our training activities and each graduate’s results.Communicates Company’s directions, policies, and procedures to employees in multiple departments.Approves direct report expenses related to business travel, training, tuition, salary raises, promotions, new hires, terminations, etc. according to the Company’s policies and procedures.Manages/coaches people, delivering performance appraisals, approving employee changes, defining staffing needs, evaluating/approving career and development actions, as well as sales and marketing training needs.Develops/performs many other administrative, operational, and technical tasks/activities required to support area results, such as conducting quality assurance and standard operating procedure compliance inspections, analyzing trends in customer comment card information and suggesting/implementing resolutions to any quality assurance issues, creating action plans for trend resolution and measured follow-up, and conducting new employee orientation and training at specific resorts.Requirements:
Bachelor's degree or equivalent work experience required.A proven high integrity brand plus 5+ years’ prior experience as a sales leader first, then an additional 5+ years in sales training or development function. Fundamental understanding and experience in the podium presentation process is also a must. Experience with creating and upgrading new member and leadership development content is required. Experience with Virtual Technology or the ability to learn how to deliver training and development function in a completely virtual format is a plus.HR policies and procedures related to training, recruitment, and employment. Company's benefits, background and other general information. Interpersonal communication, quality service fundamentals. Technical proficiency with MS Office Suite including Power Point and Microsoft Teams is a must.Coaching skills, evaluation and problem-solving capabilities, strategic thinking, business-oriented, results-oriented, decision maker, self-directed, self-starter, assertive, creative, strong analysis, evaluation, and planning capabilities, strong interpersonal relationship and communication skills to negotiate and obtain desired results, as well as to coach people, make presentations, be part of executive business meetings, and interact with organizational areas, customers, vendors, etc., team spirit, and enthusiasm.Detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization. Advanced communication skills with the ability to interact with associates and potential candidates at all levels. Must be a strong speaker and organized with the ability to multi-task and prioritize; time management skills. Detail-oriented. Ability to maintain a high level of integrity and confidentiality.Solid analytical and critical thinking skills. Proactive, self-motivated, and able to take initiative. Excellent verbal and written communication skills. Multi-tasked, self-starter with strong organizational and follow-through skills.Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems, and branding; however, it will take time until our separate operating systems, employment policies, and benefits are fully integrated.Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidates must be willing to submit to a background check/drug test. EOE/DFW
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