Kennesaw State University
Director, Academic Advising, Wellstar
Kennesaw State University, Kennesaw, Georgia, us, 30156
About UsAre you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.
LocationOur Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Job SummaryDirects the strategic planning and daily operations of the assigned academic advising services that align the advising initiatives for KSU's undergraduate population. Supports KSU's mission and values and consults with the department leadership team to address overall quality of advising services and deliverables and ensures milestones are met. Plans, develops, and manages established advising policies and integrates transactional and transformational advising methods into consistent workplace practices. Responsible for management of assigned staff, department budget, allocation of resources and resolves problems within advising services. Ensures academic advising unit supports the success of students in meeting academic and graduation goals. Assists in the resolution of students' academic issues and serves as a resource to students, faculty and staff seeking assistance. Provides direct supervision to the assigned departmental advising team and includes hiring, training and performance management.
ResponsibilitiesKEY RESPONSIBILITIES:1. Provides vision and strategic direction in planning, managing and participating in academic advising and student engagement initiatives2. Directs the daily operations of the assigned academic advising services that align the advising initiatives for KSU’s undergraduate population in the college3. Consults with the leadership team to address overall quality of advising services and deliverables and ensure milestones are met4. Plans, develops, and manages college-wide advising policies and integrates transactional and transformational advising methods into consistent workplace practices5. Ensures academic advising unit supports the success of students in meeting academic and graduation goals6. Plans, develops, and manages a budget to determine fiscal priorities and allocates funds, accordingly, approves or denies expenditures7. Monitors budget performance and corrects variances as needed8. Provides financial analyses, projections, and reports to support budget development and management9. Acts as a key resource for faculty and administrators and interprets policies related to academic advising10. Oversees all transactional advising (i.e., tracking statistics, file documentation, academic planning, and program assessment.) and identifies any technical problems and implements appropriate solutions11. Directs and manages the assigned academic advising unit; recruits, screens, hires, trains, counsels and/or disciplines advising staff12. Assesses workflow priorities and delegates work assignments accordingly, reviews work of staff to ensure quality and accuracy13. Meets with student groups on an ongoing basis to build rapport and assists students in understanding policies, rules governing exceptions, and required academic documentation14. Provides proactive and timely outreach, referrals, and interventions within the student population through a variety of communication methods15. Provides guidance to academic advisors, faculty, and departmental staff, as appropriate, in partnership with Academic Advising Services and other campus resources16. Monitors changes in the educational system and recommends related policy and/or procedural changes to the leadership of Academic Advising Services17. Ensures the high-quality performance, professionalism and customer-service standards are consistently maintained
Required QualificationsEducational Requirements:Master's from an accredited institution of higher education in a related field
Required Experience:Minimum four (4) years of experience as an academic advisor (or closely related profession) and two (2) years of supervisory experience in a closely related profession
Preferred QualificationsAdditional Preferred Qualifications:Demonstrated proficiency in academic advising as evidenced by the peer, supervisor, and student evaluations, as well as Banner, Nolij, EAB SSC and comparable toolsDemonstrated success in working with students in a service-oriented environmentInterpersonal skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff, and demonstrated sensitivity to cultural diversityAnalytical, organizational, and computer skills (MS Office Suite) requiredStrong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially importantKnowledge of PeopleSoft and EAB Student Success Collaborative preferred
Proposed SalaryThe budgeted salary range is $65,400 to $80,000. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more!
Knowledge, Skills, & AbilitiesABILITIES:Able to plan regular training and professional development opportunities for advising staffAble to ensure and apply compliance with legal, financial, and university policies and external regulationsAble to assist in all other college-level and/or departmental initiatives and campus-wide committees and events such as New Student Orientation, Preview Day, Open House, and CommencementAble to serve on committees, task forces, and various departmental meetings pertaining to academic advisingAble to handle multiple tasks or projects at one-time meeting assigned deadlines
KNOWLEDGE:Maintains knowledge of policies and accreditation requirements on aspects related to curricula, sequencing, academic statuses, academic eligibility, and exceptions to registration regulationsUnderstands and monitors college benchmarks and supports student persistence initiatives and effortsStrong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially importantKnowledge of PeopleSoft and customer relationship management systems
SKILLS:Proficient with Advising software and act as a resource to campus partnersStrong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and managementAdvanced analysis and problem-solving skillsEnsures staff are informed of changes and updatesRecommends professional training and development opportunities for staffExcellent interpersonal, initiative, teamwork, problem-solving, organization, communication (verbal and written), time management, project management, and presentation skillsProficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquette
USG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
Equal Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Other InformationThis is a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1%-24%.
Background CheckPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
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LocationOur Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.
Job SummaryDirects the strategic planning and daily operations of the assigned academic advising services that align the advising initiatives for KSU's undergraduate population. Supports KSU's mission and values and consults with the department leadership team to address overall quality of advising services and deliverables and ensures milestones are met. Plans, develops, and manages established advising policies and integrates transactional and transformational advising methods into consistent workplace practices. Responsible for management of assigned staff, department budget, allocation of resources and resolves problems within advising services. Ensures academic advising unit supports the success of students in meeting academic and graduation goals. Assists in the resolution of students' academic issues and serves as a resource to students, faculty and staff seeking assistance. Provides direct supervision to the assigned departmental advising team and includes hiring, training and performance management.
ResponsibilitiesKEY RESPONSIBILITIES:1. Provides vision and strategic direction in planning, managing and participating in academic advising and student engagement initiatives2. Directs the daily operations of the assigned academic advising services that align the advising initiatives for KSU’s undergraduate population in the college3. Consults with the leadership team to address overall quality of advising services and deliverables and ensure milestones are met4. Plans, develops, and manages college-wide advising policies and integrates transactional and transformational advising methods into consistent workplace practices5. Ensures academic advising unit supports the success of students in meeting academic and graduation goals6. Plans, develops, and manages a budget to determine fiscal priorities and allocates funds, accordingly, approves or denies expenditures7. Monitors budget performance and corrects variances as needed8. Provides financial analyses, projections, and reports to support budget development and management9. Acts as a key resource for faculty and administrators and interprets policies related to academic advising10. Oversees all transactional advising (i.e., tracking statistics, file documentation, academic planning, and program assessment.) and identifies any technical problems and implements appropriate solutions11. Directs and manages the assigned academic advising unit; recruits, screens, hires, trains, counsels and/or disciplines advising staff12. Assesses workflow priorities and delegates work assignments accordingly, reviews work of staff to ensure quality and accuracy13. Meets with student groups on an ongoing basis to build rapport and assists students in understanding policies, rules governing exceptions, and required academic documentation14. Provides proactive and timely outreach, referrals, and interventions within the student population through a variety of communication methods15. Provides guidance to academic advisors, faculty, and departmental staff, as appropriate, in partnership with Academic Advising Services and other campus resources16. Monitors changes in the educational system and recommends related policy and/or procedural changes to the leadership of Academic Advising Services17. Ensures the high-quality performance, professionalism and customer-service standards are consistently maintained
Required QualificationsEducational Requirements:Master's from an accredited institution of higher education in a related field
Required Experience:Minimum four (4) years of experience as an academic advisor (or closely related profession) and two (2) years of supervisory experience in a closely related profession
Preferred QualificationsAdditional Preferred Qualifications:Demonstrated proficiency in academic advising as evidenced by the peer, supervisor, and student evaluations, as well as Banner, Nolij, EAB SSC and comparable toolsDemonstrated success in working with students in a service-oriented environmentInterpersonal skills are required to effectively work with staff, students, and establish rapport with faculty members and academic staff, and demonstrated sensitivity to cultural diversityAnalytical, organizational, and computer skills (MS Office Suite) requiredStrong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially importantKnowledge of PeopleSoft and EAB Student Success Collaborative preferred
Proposed SalaryThe budgeted salary range is $65,400 to $80,000. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more!
Knowledge, Skills, & AbilitiesABILITIES:Able to plan regular training and professional development opportunities for advising staffAble to ensure and apply compliance with legal, financial, and university policies and external regulationsAble to assist in all other college-level and/or departmental initiatives and campus-wide committees and events such as New Student Orientation, Preview Day, Open House, and CommencementAble to serve on committees, task forces, and various departmental meetings pertaining to academic advisingAble to handle multiple tasks or projects at one-time meeting assigned deadlines
KNOWLEDGE:Maintains knowledge of policies and accreditation requirements on aspects related to curricula, sequencing, academic statuses, academic eligibility, and exceptions to registration regulationsUnderstands and monitors college benchmarks and supports student persistence initiatives and effortsStrong knowledge of academic advising, including policies, academic disciplines, coursework, and graduation requirements, is especially importantKnowledge of PeopleSoft and customer relationship management systems
SKILLS:Proficient with Advising software and act as a resource to campus partnersStrong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and managementAdvanced analysis and problem-solving skillsEnsures staff are informed of changes and updatesRecommends professional training and development opportunities for staffExcellent interpersonal, initiative, teamwork, problem-solving, organization, communication (verbal and written), time management, project management, and presentation skillsProficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)Strong attention to detail and follow up skillsStrong customer service skills and phone and e-mail etiquette
USG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.
Equal Employment OpportunityKennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.
Other InformationThis is a supervisory position. This position has financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position does not require a purchasing card (P-Card). This position may travel 1%-24%.
Background CheckPer the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.
All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.
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