LINE San Francisco
Front Desk Agent
LINE San Francisco, San Francisco, California, United States, 94199
About our Company
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.
In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces.
Job Overview
We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
The person having this position must possess good communication skills, organizational skills, and a thorough understanding of LINE policies, procedures, and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you.
Essential Functions & Responsibilities
Greet every guest promptly with a smile and maintain eye contact.
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest rooms as needed.
Issue correct keys to the guest.
Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges, and present bill to guest.
Settle guest bills accurately.
Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed.
Reconcile all transactions at the close of each shift.
Create a friendly, comfortable, and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality.
Accept reservations, changes, and cancellations in the absence of Reservations Department Staff.
Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department.
Understand all aspects of the Front Office in the hotel’s Property Management System.
Possess knowledge of all hotel services, facilities, outlet operating hours, and amenities.
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency.
Participate in scheduled departmental meetings and all other relevant meetings as requested.
Core Competencies
Strong communication skills
Collaborative spirit
Ethical Conduct
Positive Attitude
Eye for Detail
Problem-solving abilities
Knowledge, Requirements and Skills
High School diploma or general education degree (GED).
Three (3) years related experience in the hospitality or service industry preferred.
Computer proficiency.
Working Conditions/Environment
The noise level in the work environment is usually moderate.
The person having this responsibility may have to lift up to 50lbs on an occasional basis.
The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for more than five (5) hours per day.
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
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More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places.
In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces.
Job Overview
We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
The person having this position must possess good communication skills, organizational skills, and a thorough understanding of LINE policies, procedures, and expectations.
Because of the fluctuating demands of the company’s operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other employees are expected to help you.
Essential Functions & Responsibilities
Greet every guest promptly with a smile and maintain eye contact.
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest rooms as needed.
Issue correct keys to the guest.
Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges, and present bill to guest.
Settle guest bills accurately.
Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed.
Reconcile all transactions at the close of each shift.
Create a friendly, comfortable, and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality.
Accept reservations, changes, and cancellations in the absence of Reservations Department Staff.
Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department.
Understand all aspects of the Front Office in the hotel’s Property Management System.
Possess knowledge of all hotel services, facilities, outlet operating hours, and amenities.
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency.
Participate in scheduled departmental meetings and all other relevant meetings as requested.
Core Competencies
Strong communication skills
Collaborative spirit
Ethical Conduct
Positive Attitude
Eye for Detail
Problem-solving abilities
Knowledge, Requirements and Skills
High School diploma or general education degree (GED).
Three (3) years related experience in the hospitality or service industry preferred.
Computer proficiency.
Working Conditions/Environment
The noise level in the work environment is usually moderate.
The person having this responsibility may have to lift up to 50lbs on an occasional basis.
The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for more than five (5) hours per day.
The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
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