Front Desk Receptionist

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.About the location:A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.Four Seasons Hotel San FranciscoFour Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.The Opportunity:Front Desk ReceptionistWho We Look For:The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions and concerns.Responsibilities:This list is not all-inclusive and should only be used as an overview of all actual responsibilities.Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guests, prepare and explain the bill.Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.Check in guests in an efficient and friendly manner, using the guest’s name whenever possible. Assure that the guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to the guest room and issue correct keys to the guest.Check out guests at the end of their stay. Ascertain guest satisfaction, collect keys, post late charges and present the bill to the guest. Settle the bill accurately through credit card or cash transaction.Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Respond to all guest requests in an accurate and timely manner. Interaction with guests will be in person, electronic mail, and/or by phone.Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.Accept reservations, changes and cancellations in the absence of Reservations Department Staff.Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.Minimum Qualifications:Previous luxury hotel front desk experience preferred.Must have excellent customer service and guest contact skills.Ideal candidates will be outgoing and enjoy helping others.Candidates with a degree in hospitality, or similar, are preferred.Ability to quickly and positively establish rapport is required.Above average communication skills - both written and oral - are required.Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.You must possess the ability to work in a high volume operation.You must also be able to multi-task and complete tasks by established deadlines.You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, and/or weekends).Four Seasons offers an award-winning work environment and an excellent benefits package which includes:Hourly Rate $31.71Generous medical, dental & vision insurance plans401k Retirement plan8 weeks of New Parental Leave PayFur Baby/Pet InsuranceInclusive and diverse employee engagement & recognition events all year-round.Complimentary accommodation at other Four Seasons Hotels and ResortsComplimentary Employee MealsPaid holidays, vacation & sick daysLaundered Employee UniformTo learn more about Four Seasons Hotel San Francisco: http://www.fourseasons.com/sanfrancisco/.If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 415-633-3465.We look forward to receiving your application!Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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