University of California - San Francisco Campus and Health
Telephone Operator
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Oct 30, 2024Telephone Operator
Operator ServicesFull Time82054BRJob Summary
Operator Services is an integral part of the Medical Center. The Operator Services Unit is the "front door" into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center. Operator Services staff answers both internal and external calls for the Medical Center and School of Medicine, providing detailed information from everything ranging from staff listings to studies being held within the graduate schools. Operator Services also provides patient information after hours.In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage, etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to provide assistance in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.Required Qualifications
High School Diploma or GED.One year or more of experience answering telephones in a
public-facing high-volume
and
critical (emergency) information work environment including
monitoring critical/emergency telephone lines and alarms; and coordinating emergency response.Excellent verbal interpersonal and written communication skills.Proficient computer skills are required. (Word, Excel, PowerPoint, navigate software for documentation/can train, etc.)One must be able to work onsite in our San Francisco office (Mt. Zion).Preferred Qualifications
One or more years of previous work experience in a medical facilityOne or more years of call center experience in the healthcare fieldBilingual - English and a secondary languageKnowledge of Medical Terminology certification or experienceAbout UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization: HealthJob Code and Payroll Title: 004723 BLANK AST 2Job Category: Administrative Support, Support ServicesBargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)Employee Class: Percentage: 100%Location: CampusWork Style: Fully On-Site
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Operator ServicesFull Time82054BRJob Summary
Operator Services is an integral part of the Medical Center. The Operator Services Unit is the "front door" into the Medical Center and School of Medicine for both the community and those throughout the world seeking information indigenous to the UCSF Medical Center. Operator Services staff answers both internal and external calls for the Medical Center and School of Medicine, providing detailed information from everything ranging from staff listings to studies being held within the graduate schools. Operator Services also provides patient information after hours.In addition, several emergency procedures initiated throughout the medical center are executed from within the Operator Services Unit. The nature of these procedures is comparable to those of a 911 operator in many respects (i.e. ACUTE MI, Facilities Mobilization, Bomb Threats, and Operation Triage, etc.). Each of these procedures is directly linked to the welfare and safety of both patients and staff.The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety. The telephone operator must have the analytical skills to provide assistance in a wide variety of areas relating to the various aspects of the Medical Center and School of Medicine.Required Qualifications
High School Diploma or GED.One year or more of experience answering telephones in a
public-facing high-volume
and
critical (emergency) information work environment including
monitoring critical/emergency telephone lines and alarms; and coordinating emergency response.Excellent verbal interpersonal and written communication skills.Proficient computer skills are required. (Word, Excel, PowerPoint, navigate software for documentation/can train, etc.)One must be able to work onsite in our San Francisco office (Mt. Zion).Preferred Qualifications
One or more years of previous work experience in a medical facilityOne or more years of call center experience in the healthcare fieldBilingual - English and a secondary languageKnowledge of Medical Terminology certification or experienceAbout UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Organization: HealthJob Code and Payroll Title: 004723 BLANK AST 2Job Category: Administrative Support, Support ServicesBargaining Unit: Teamsters Local 2010 - Clerical and Allied Services Unit (CX)Employee Class: Percentage: 100%Location: CampusWork Style: Fully On-Site
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