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GAMA-1 Technologies

System Administrator I

GAMA-1 Technologies, Silver Spring, Maryland, United States, 20900


SummaryWe are seeking a System Administrator I who has a broad spectrum of expertise relevant to system configuration, deployment, installation, management, and maintenance. Windows Enterprise Operating System Baseline and will be required to support local onsite workstations (Windows, Macintosh, Linux, operating systems), tablets, printers, copiers, scanners, and Android/Apple phones. Candidates will also perform system administration on system boundary components, including server/ workstations/computers, storage area network (SAN), and peripheral hardware per customer Configuration Item (CI) Database by System, and SLAs,

working on-site on a daily basis.

About the RoleYou are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, email, and walk-ins for customers’ requests concerning technical support in a timely manner. You are expected to document, track, and monitor the problem to ensure a timely resolution. Position is on onsite (with the possibility of limited telework.) Core hours are 7am – 6pm Monday – Friday.

Additionally, our team practices and ensures a positive Customer Experience for all its end-users and thesupport provided. The right candidate will exemplify a positive attitudeand friendly communications, demonstrate patience and proper business attire, ensure timely responses and resolutions, ensure comprehensive documentation of tickets and all work products, meet scheduling commitments and facilitate cross-functional activities as needed to reach a prompt resolution.

Essential functions/responsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Create and maintain Windows 10 /11 image, ensuring hardware compatibility for new computer modelsFamiliarity with Active Directory, Group Policy, and DNSUnderstanding of network protocols (TCP/IP, DHCP)Exposure to virtualization technologies like VMWare or CitrixFamiliarity with PowerShell and basic scriptingManage user accounts and access rights to system components using a centralized access SolutionPerform operating system and firmware updates, system patches, and system audits.Conduct security scans using Tenable Nessus and execute domain wide system patches using HCL BigFixCoordinate with the customer to process account request forms and CCRsProvide support for new data types and product processing changes; planned system

outages and recovering from unplanned system outagesPerform software installation and lifecycle support for:

Commercial-Off-The-Shelf (COTS) packages (new and subsequent upgrades); open source software packages; customer custom-developed packages (new and subsequent upgrades); standard application suites; and customer-specific applications and tools.Coordinate scheduled downtimes with the customer representative and operations lead, adhering to customer limitations regarding downtime and SLAs; coordinate downtime requests of operational systems with the relevant Engineer, Operations, and the Systems LeadMaintain and manage meeting spaces, including assurance of functioning teleconference software and equipment, performing room configurations, and providing technical assistance as needed and upon requestProvides escalation support for Tier 2 incident resolution and communication to other System AdministersProvide surge support to other teams as needed during times of surge (this will include desktop Tier II activities or Tier III activities)Create Standard Operating Procedures (SOPs) and update existing SOPs for non-standard technologyBe involved in theimplementation of managed Bigfix pushes, updates, and patches on the customer’s systemsImage, test, and deploy computers for new requests and break/fixesTroubleshoot IT hardware and software issues to include laptops, desktops, tablets, mobile devices, printers, VPN issuesPerform Installs, Moves, Additions, and Changes (IMAC) for Tier IIProvide IT support for remote customers using government-approved remote support toolsRe-mediate systems with identified vulnerabilities in coordination with the ISSO

RequirementsMust Have

Working knowledge of Service Now or equivalent ticketing systemsKnowledge of Trellix ePolicy Orchestrator, BigFix, and computer imagingStrong communicator exhibiting excellent customer service skills, both oral and writtenAbility to multi-task projects and daily operations while providing regular status updates to managementNice to Have

ITIL v3 Foundations certificationExperience with HCL Bigfix and Tenable NessusCompTIA A+, CompTIA Network+

Work environment

Working on-site on a daily basis

Physical Demands

Prolonged periods of sitting at a desk and working on a computerFrequent use of a keyboard, mouse and laptopAbility to lift up to 15 pounds on a regular basis

Travel required

Travel may be requiredRequired education and experience

Prior experience as a System AdministratorThe ability to create, manage, and configure Windows 10/11 Image supportAt least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium to large networked environmentWorks well within a team and understands the importance of quality customer service

Preferred education and experience

Bachelor’s degree in information technology computer science or related field or equivalent relevant work experienceEntry-level experience managing an enterprise environment with Windows Server 2022/2016/2012 and Windows 11/10

Work authorization/security clearance requirements

Ability to obtain a security clearance

Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The base salary range for this position is $78,822.61 to $111,111.39.This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.

GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click

here.

ABOUT GAMA-1

GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.com

GAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.

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