GAMA-1 Technologies
Junior System Administrator
GAMA-1 Technologies, Boulder, Colorado, United States, 80301
SummaryInstall, configure, and maintain a local area network (LAN), a wide area network (WAN), a data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify the completion of scheduled jobs, including system backups. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
About the RoleYou are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, emails, and walk-ins for customers’ requests concerning technical support in a timely manner. You are expected to document, track, and monitor the problem to ensure a timely resolution.
The position is onsite, in Boulder, Colorado
(with the possibility of limited telework). Core hours are 7am – 6pm Monday – Friday.
What are we looking for?The right candidate will have excellent customer service skills, both oral and written, exemplify a positive attitude and friendly communications, demonstrate patience, ensure timely responses and resolutions, ensure comprehensive documentation of tickets and all work products, meet scheduling commitments and facilitate cross-functional activities as needed to reach a prompt resolution.
Essential functions/responsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations in a Linux environmentModifying, maintaining, and running Ansible PlaybooksManage user accounts and access rights to system components using a centralized access SolutionCreate and maintain Windows 10/11 image, ensuring hardware compatibility for new computer modelsPerform data backups and disaster recovery operationsDiagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessaryConfigure, monitor and maintain email applications or virus protection softwareOperate master consoles to monitor the performance of computer systems and networks to coordinate computer network access and useMaintain and manage meeting spaces, including assurance of functioning teleconference software and equipment, performing room configurations, and providing technical assistance as needed and upon requestProvides escalation support for Tier 2 incident resolution and communication to other System AdministratorsTroubleshoot IT hardware and software issues to include laptops, desktops, tablets, mobile devices, printers, VPN issuesMonitor network performance to determine whether adjustments are needed and where changes will be needed in the futureCoordinate scheduled downtimes with the customer representative and operations lead, adhering to customer limitations regarding downtime and SLAs; coordinate downtime requests of operational systems with the relevant Engineer, Operations, and the Systems LeadPlan, coordinate, and implement network security measures to protect data, software, and hardwareAnalyze equipment performance records to determine the need for repair or replacementConfer with network users about solutions to existing system problemsRecommend changes to improve systems and network configurations and determine hardware or software requirements related to such changesDesign, configure, and test computer hardware, networking software, and operating system softwarePerform routine network startup and shutdown procedures and maintain control recordsMaintain logs related to network functions, as well as maintenance and repair recordsGather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate system and network requirementsCoordinate with vendors and company personnel to facilitate purchases
RequirementsMust HaveLinux experienceKnowledge of ticketing systemKnowledge of computer imagingUnderstanding of Network protocols (TCP/IP, DHCP)Familiarity with basic Bash scriptingExcellent customer service skills, both oral and writtenExposure to virtualization technologies (RHV, VMWAre or Citrix)Nice to HaveKnowledge of JIRA ticketing systemKnowledge of BigFix computer imagingKnowledge of Trellix ePolicy Orchestrator computer imagingITIL v3 Foundations certificationRed Hat Certification(ie: RHCSA, RHCE, LPIC 1-3)Experience with Red Hat Satellite, Ansible Automation PlatformExperience with Red Hat Virtualization or Virtualization on Red Hat OpenshiftExperience with HCL Bigfix and Tenable NessusCompTIA A+, CompTIA Network+
Work environmentThis work is normally completed on-site with occasional opportunities to telework
Physical DemandsProlonged periods of sitting at a desk and working on a computerMust be able to access and navigate each department at the organizations and client facilitiesAbility to lift 50 pounds on an occasional basis
Travel required:
None
Required education and experienceAt least 1 year of experience performing System administration work1-3 years of experience for Help Desk Tier II onsite and remote support experience in a medium to large networked environment
Preferred education and experienceBachelor’s degree in information technology, computer science, or related field or equivalent relevant work experienceEntry-level experience managing an enterprise environment with Windows Server 2022/2016/2012 and Windows 11/10
Work authorization/security clearance requirementsAbility to obtain a government security clearanceOther dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The base salary range for this position is $63,058 to $86,321.This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click
here.ABOUT GAMA-1GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.comGAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.
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About the RoleYou are responsible for identifying, researching, and resolving technical problems. You are expected to respond to telephone calls, emails, and walk-ins for customers’ requests concerning technical support in a timely manner. You are expected to document, track, and monitor the problem to ensure a timely resolution.
The position is onsite, in Boulder, Colorado
(with the possibility of limited telework). Core hours are 7am – 6pm Monday – Friday.
What are we looking for?The right candidate will have excellent customer service skills, both oral and written, exemplify a positive attitude and friendly communications, demonstrate patience, ensure timely responses and resolutions, ensure comprehensive documentation of tickets and all work products, meet scheduling commitments and facilitate cross-functional activities as needed to reach a prompt resolution.
Essential functions/responsibilitiesReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations in a Linux environmentModifying, maintaining, and running Ansible PlaybooksManage user accounts and access rights to system components using a centralized access SolutionCreate and maintain Windows 10/11 image, ensuring hardware compatibility for new computer modelsPerform data backups and disaster recovery operationsDiagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessaryConfigure, monitor and maintain email applications or virus protection softwareOperate master consoles to monitor the performance of computer systems and networks to coordinate computer network access and useMaintain and manage meeting spaces, including assurance of functioning teleconference software and equipment, performing room configurations, and providing technical assistance as needed and upon requestProvides escalation support for Tier 2 incident resolution and communication to other System AdministratorsTroubleshoot IT hardware and software issues to include laptops, desktops, tablets, mobile devices, printers, VPN issuesMonitor network performance to determine whether adjustments are needed and where changes will be needed in the futureCoordinate scheduled downtimes with the customer representative and operations lead, adhering to customer limitations regarding downtime and SLAs; coordinate downtime requests of operational systems with the relevant Engineer, Operations, and the Systems LeadPlan, coordinate, and implement network security measures to protect data, software, and hardwareAnalyze equipment performance records to determine the need for repair or replacementConfer with network users about solutions to existing system problemsRecommend changes to improve systems and network configurations and determine hardware or software requirements related to such changesDesign, configure, and test computer hardware, networking software, and operating system softwarePerform routine network startup and shutdown procedures and maintain control recordsMaintain logs related to network functions, as well as maintenance and repair recordsGather data pertaining to customer needs and use the information to identify, predict, interpret, and evaluate system and network requirementsCoordinate with vendors and company personnel to facilitate purchases
RequirementsMust HaveLinux experienceKnowledge of ticketing systemKnowledge of computer imagingUnderstanding of Network protocols (TCP/IP, DHCP)Familiarity with basic Bash scriptingExcellent customer service skills, both oral and writtenExposure to virtualization technologies (RHV, VMWAre or Citrix)Nice to HaveKnowledge of JIRA ticketing systemKnowledge of BigFix computer imagingKnowledge of Trellix ePolicy Orchestrator computer imagingITIL v3 Foundations certificationRed Hat Certification(ie: RHCSA, RHCE, LPIC 1-3)Experience with Red Hat Satellite, Ansible Automation PlatformExperience with Red Hat Virtualization or Virtualization on Red Hat OpenshiftExperience with HCL Bigfix and Tenable NessusCompTIA A+, CompTIA Network+
Work environmentThis work is normally completed on-site with occasional opportunities to telework
Physical DemandsProlonged periods of sitting at a desk and working on a computerMust be able to access and navigate each department at the organizations and client facilitiesAbility to lift 50 pounds on an occasional basis
Travel required:
None
Required education and experienceAt least 1 year of experience performing System administration work1-3 years of experience for Help Desk Tier II onsite and remote support experience in a medium to large networked environment
Preferred education and experienceBachelor’s degree in information technology, computer science, or related field or equivalent relevant work experienceEntry-level experience managing an enterprise environment with Windows Server 2022/2016/2012 and Windows 11/10
Work authorization/security clearance requirementsAbility to obtain a government security clearanceOther dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.The base salary range for this position is $63,058 to $86,321.This base salary range represents a general guideline. An individual’s base salary within that range is determined based on a variety of factors, including (without limitation) the scope, complexities, and responsibilities of the position, the government contract to which the position is assigned, geographic location, market conditions, and the candidate’s relevant experience, education, and skills.GAMA-1 also offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays and paid time off (PTO - to cover vacation, illness or disability, appointments, emergencies or other situations that require time off from work). For more information click
here.ABOUT GAMA-1GAMA-1 is a rapidly growing technology business that is based in Greenbelt, Maryland. GAMA-1 Technologies provides strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government. Our success is based on the utilization of industry and agency standards, establishment of standardized processes, and IT Services expertise. At GAMA-1, we believe employees should grow, achieve, and develop just as the company grows, achieves, and develops. GAMA-1 is committed to providing our employees with opportunities for career advancement throughout their employment. For more information, visit www.gama1tech.comGAMA-1 is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), domestic violence victims, political orientation, status as a smoker or tobacco user, hairstyle, use of a service animal, education status, familial status, HIV/AIDS status, height, weight, reproductive healthcare decisions or any other category protected by federal, state or local law.
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