Voala
Business Process Analyst
Voala, Los Angeles, California, United States, 90079
Helping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.JOB SUMMARY AND PURPOSEUnder the direction of the Director of Evaluation and Monitoring, the Business Process Analyst will review and evaluate assigned Social Service and Corporate processes in order to devise best practices and support continuous improvement. The Analyst with experience in social service delivery shall evaluate selected existing processes and identify required events, process sequencing, and workflow then propose and facilitate improved processes. Assist programs and corporate supportive services to implement workflows.DUTIES AND RESPONSIBILITIESAnalyze Programs and Corporate Functions in order to determine the proper sequences of workflow to help facilitate processes as well as build capacity for the program and overall corporate function.Build workflows and create connections between software through APIs using SQL.Obtain broad knowledge of program contracts and grants and their requirements
Ensure processes meet requirements.
Support programs as they implement improved processes.Create and maintain a database of improved processes.Other duties as may be assigned by Director of Evaluation and Monitoring.REQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.EDUCATION:Bachelor’s Degree in Public Administration or other social science related field or an equivalent combination of education and years of experience (4 years).EXPERIENCE:5 years’ experience in data analysis or quality assurance in a business setting (public or not-for-profit).3 years’ experience in database operations/management.2 years’ experience serving nonprofit organizations.PREFERRED QUALIFICATIONS:Familiarity with and certification in Integrify or other similar IT system.Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment.
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Ensure processes meet requirements.
Support programs as they implement improved processes.Create and maintain a database of improved processes.Other duties as may be assigned by Director of Evaluation and Monitoring.REQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.EDUCATION:Bachelor’s Degree in Public Administration or other social science related field or an equivalent combination of education and years of experience (4 years).EXPERIENCE:5 years’ experience in data analysis or quality assurance in a business setting (public or not-for-profit).3 years’ experience in database operations/management.2 years’ experience serving nonprofit organizations.PREFERRED QUALIFICATIONS:Familiarity with and certification in Integrify or other similar IT system.Working knowledge of Medi-Cal regulations, especially relating to provision of substance abuse treatment.
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