IT Support Specialist

Career Opportunities with Volunteers of America Los AngelesA great place to work.Current job opportunities are posted here as they become available.VOALAHelping Our Most Vulnerable Change Their Life StoriesVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.JOB SUMMARY AND PURPOSEThe Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting, and maintenance. The IT Support Specialist supports both Corporate headquarters and various program locations, as directed. This is an on-site position.DUTIES AND RESPONSIBILITIESInstalls components, analyzes and diagnoses problems, and repairs systems.Assists to plan and maintain computer infrastructure for office and classroom systems.Works with Corporate IT Operations Manager to implement new hardware/software applications.Maintains currency on software applications; expert on IT systems in use at VOALA.Trains corporate and program staff in new program applications; provides ongoing training and technical assistance to staff.Oversees 3rd party technicians and consultants as needed.Other duties as assigned.REQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment, and education verifications.EDUCATION:Associates Degree in Computer Science or related field or Two years IT-related experience.EXPERIENCE:Three years’ progressively responsible experience in PC hardware.PREFERRED QUALIFICATIONS:Bachelor's Degree in Computer Science.Experience in troubleshooting PC applications (software).

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