NEP Group
Systems Support Specialist
NEP Group, Miami, Florida, us, 33222
Career Opportunities with NEP Group Inc.A great place to work.Current job opportunities are posted here as they become available.We are seeking a full-time Systems Support Specialist (IT) to provide help desk systems support to clients within the company. In this position you will serve as the initial point of contact for troubleshooting software, Laptop/PC hardware, and printer problems in a mixed OS environment. The ideal candidate could be a person with 2+ years of PC support experience, but a combination of education and experience will be considered.Responsibilities:
Generate trouble tickets for problems and work to resolve issues in a timely mannerProvide support via phone, chat, e-mail, and/or in-person to users in the areas of e-mail, directories, and standard Windows and Mac desktop applications, and other in-house applicationsPrepare new laptops and desktops for deployment to offices and mobile units in the fieldSupport users by installing, configuring, and deploying software packages on company hardwareResponsible for ongoing maintenance, management, and tracking of company owned hardware and softwareProvide IT training for new NEP employeesProvide backup systems administrative support for multi-server, multi-location IT infrastructureOther duties as assignedPosition Requirements:
Experience with PC configuration/upgrades and repairsSupporting both Microsoft and MAC operating systems and applications is a mustKnowledge of troubleshooting network issues (LAN/WAN)2+ years of PC support experienceTechnical or Bachelor’s degree in IS, IT, Engineering or equivalent experience desiredAbility to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: reliable, ethical, innovative, and one team.Note:The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to
#J-18808-Ljbffr
Generate trouble tickets for problems and work to resolve issues in a timely mannerProvide support via phone, chat, e-mail, and/or in-person to users in the areas of e-mail, directories, and standard Windows and Mac desktop applications, and other in-house applicationsPrepare new laptops and desktops for deployment to offices and mobile units in the fieldSupport users by installing, configuring, and deploying software packages on company hardwareResponsible for ongoing maintenance, management, and tracking of company owned hardware and softwareProvide IT training for new NEP employeesProvide backup systems administrative support for multi-server, multi-location IT infrastructureOther duties as assignedPosition Requirements:
Experience with PC configuration/upgrades and repairsSupporting both Microsoft and MAC operating systems and applications is a mustKnowledge of troubleshooting network issues (LAN/WAN)2+ years of PC support experienceTechnical or Bachelor’s degree in IS, IT, Engineering or equivalent experience desiredAbility to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: reliable, ethical, innovative, and one team.Note:The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to
#J-18808-Ljbffr