Engagement Manager Boston, Massachusetts, United States

Ambient.ai is a computer vision intelligence company transforming security operations for large enterprises by preventing security incidents before they happen. Ambient.ai has a globally deployed footprint with several F500 companies. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver physical security monitoring and detect threats in real-time. Ambient.ai does this while decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats and rapid response. The future of enterprise physical security is data-driven, intelligent, and proactive. With Ambient.ai, companies can do more with less while also improving their security posture.We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna. They are experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), SV Angel, YCombinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We are always looking for passionate people who enjoy solving the toughest problems with cutting-edge AI/ML.Position OverviewThe Engagement Manager role is perfect for someone with excellent interpersonal & project management skills who enjoys working directly with customers to get them successfully set up, onboarded, trained, and using a platform/product. The role will focus on stakeholder management by actively engaging with key stakeholders, including customers, internal teams (such as sales, marketing, customer success, and engineering), and hardware vendors. The primary objective is to ensure that all parties involved in the pilot are aligned with its goals and expectations, fostering clear communication and collaboration to drive success. Part project manager, coach, consultant, and product expert, you’ll be passionate about guiding our SMB and Mid-Market customers to get their Ambient software up and running quickly, allowing them to see value quickly.If you want to be at a fast-moving startup, work closely with big-name companies on leading-edge software, provide expert advice, and help solve some of their mission-critical problems, you may be the person we’re looking for!The impact you’ll make:Be an integral part of making our customers successful. Ensure that their initial Ambient.ai journey through setup, onboarding, and implementation is fast, efficient, and low friction, setting the customer up for success (leading to retention and growth).Project manage & support our customers through setup, onboarding, implementation, testing, and launch, working with customers to establish and document critical goals, milestones, and deliverables, then measure & report progress towards those goals.Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted relationship with your assigned customers.Work as part of the pre-sales team focused on alignment across various internal teams that include customer success and implementation.Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services.The amazing skills you’ll bring to Ambient.ai:2+ years of experience in customer-facing customer success, customer implementation, or customer onboarding-type roles.Strong project management skills and experience with managing SaaS software/tools implementation projects across multiple stakeholders.Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales.Great interpersonal skills and ability to build strong internal and external relationships.Strong analytical and problem-solving skills; can display trust and integrity under pressure when working through customer issues.Great verbal and written communication and presentation skills. Experience delivering training or onboarding materials to stakeholders and end-users would be advantageous.Ability to work in a fast-paced environment and manage multiple priorities.Basic understanding or interest in learning about machine learning / artificial intelligence.Bonus: Project Management Professional (PMP) Certification.Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.

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