Hornetsecurity GmbH
Customer Success Manager (m/f/d)
Hornetsecurity GmbH, Washington, District of Columbia, us, 20022
Intro
Are you passionate about making customers happy and thrive in fast-paced environments? We’re looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you’ll be the key to our customers’ success – providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You’ll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences. Ready to make an impact? Apply now and help shape the future of customer success at Vade, part of the Hornetsecurity Group!Your Job
You make our customers happy: you are responsible for the support of existing customers and help them to use our services in the best possible way.You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input, our services can be continuously improved.You are managing projects and are working closely with the marketing team to drive outstanding customer success campaigns.Your Profile
You hold a degree in marketing, advertising, communications, computer science or similar.You have experience in a customer-facing role – ideally in the IT-technical field.You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.You have a talent for communication and are competent and confident in dealing with customers and partners – both in French and English.You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.You motivate yourself with your own successes and pursue your goals with passion.You are an organizational talent, know how to set priorities, and are capable of managing multiple tasks despite a demanding workload.You are driven and ambitious, with a desire to work in a fast-moving, start-up environment.Our Offer
Free space for innovation and independent action in a fast-growing international company with a promising future.Short decision paths and flat hierarchies in an open work atmosphere.Personal and professional development opportunities.Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).Home-Office Option and flexible working time.No dress code – you can come to work as you like.Delicious coffee, tea, soft drinks and fresh fruits every day for free.100% coverage of public transportation costs.Unlimited access to the UDEMY training platform.Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.Unlimited contracts – we’re looking for hornets to grow long term with us.Your application form
Name (Required)Last Name (Required)Email Address (Required)Confirm Email (Required)Telephone Number (Required)Application Papers Drop files here or Max. file size: 128 MB, Max. files: 3.LinkedIn LinkSalary Expectations (Required)Available from (Required) MM slash DD slash YYYYHow did you find us? (Required)Message to usTalentpoolI hereby declare my consent for Hornetsecurity to upload, store and archive my attached personal data and application documents in its talent-pool.Yes, I have read the Privacy Policy. Application documents/applicant data will only be transmitted if a check mark has been placed here.Our Recruiter, Julia Klein, is at your disposal.
Simply apply proactively and convince us of your abilities!
You can send an email to job@hornetsecurity.com or write her on WhatsApp +49 511 515 464-99About us
The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 400 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.
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Are you passionate about making customers happy and thrive in fast-paced environments? We’re looking for a motivated and customer-centric professional to join our dynamic team in either Lille or Paris! In this role, you’ll be the key to our customers’ success – providing top-notch support, identifying their needs, and ensuring they get the most out of our services. You’ll be their trusted advisor, drive satisfaction, and work closely with our sales and marketing teams to deliver exceptional experiences. Ready to make an impact? Apply now and help shape the future of customer success at Vade, part of the Hornetsecurity Group!Your Job
You make our customers happy: you are responsible for the support of existing customers and help them to use our services in the best possible way.You regularly survey the satisfaction of our customers and identify needs or dissatisfaction and resolve potential issues fast and effectively.You introduce new products to our existing customers and identify whether an exchange with our sales team should be initiated.You are the mouthpiece of our customers and are responsible that their concerns are heard at Hornetsecurity. With the help of your input, our services can be continuously improved.You are managing projects and are working closely with the marketing team to drive outstanding customer success campaigns.Your Profile
You hold a degree in marketing, advertising, communications, computer science or similar.You have experience in a customer-facing role – ideally in the IT-technical field.You enjoy working with customers to understand their needs and requirements in detail and are a good problem solver.You have a talent for communication and are competent and confident in dealing with customers and partners – both in French and English.You enjoy convincing customers and partners of Hornetsecurity services in presentations and web meetings.You motivate yourself with your own successes and pursue your goals with passion.You are an organizational talent, know how to set priorities, and are capable of managing multiple tasks despite a demanding workload.You are driven and ambitious, with a desire to work in a fast-moving, start-up environment.Our Offer
Free space for innovation and independent action in a fast-growing international company with a promising future.Short decision paths and flat hierarchies in an open work atmosphere.Personal and professional development opportunities.Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).Home-Office Option and flexible working time.No dress code – you can come to work as you like.Delicious coffee, tea, soft drinks and fresh fruits every day for free.100% coverage of public transportation costs.Unlimited access to the UDEMY training platform.Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.Unlimited contracts – we’re looking for hornets to grow long term with us.Your application form
Name (Required)Last Name (Required)Email Address (Required)Confirm Email (Required)Telephone Number (Required)Application Papers Drop files here or Max. file size: 128 MB, Max. files: 3.LinkedIn LinkSalary Expectations (Required)Available from (Required) MM slash DD slash YYYYHow did you find us? (Required)Message to usTalentpoolI hereby declare my consent for Hornetsecurity to upload, store and archive my attached personal data and application documents in its talent-pool.Yes, I have read the Privacy Policy. Application documents/applicant data will only be transmitted if a check mark has been placed here.Our Recruiter, Julia Klein, is at your disposal.
Simply apply proactively and convince us of your abilities!
You can send an email to job@hornetsecurity.com or write her on WhatsApp +49 511 515 464-99About us
The Hornetsecurity Group is the leading cloud security provider in Europe, which protects the IT infrastructure, digital communication and data of companies and organizations of all sizes. Its services are provided worldwide via 11 redundantly secured data centers. The product portfolio covers all important areas of email security, including spam and virus filters, legally compliant archiving and encryption, as well as defense against CEO fraud and ransomware. With more than 400 employees, the Hornetsecurity Group is represented globally at several locations and operates in more than 30 countries through its international distribution network. The premium services are used by approximately 50,000 customers including Swisscom, Telefónica, KONICA MINOLTA, LVM Versicherung and CLAAS.
#J-18808-Ljbffr