TAVERN GENERAL MANAGER

Responsible for the overall operation and direct supervision of a bar venue, including service standards, staffing and efficiency.Ensure daily operations and experiences meet guest expectations. Appropriately respond to and assist Regional Operations Manager with any escalated departmental concerns and guest and/or team member challenges.Essential Functions and Responsibilities:Train, develop, measure performance, discipline, and schedule tavern staffLead the tactical execution of strategic initiatives under the direction of division leadershipEstablish standards of service within assigned tavern(s) and ensure achievementMonitor and control labor within the tavern while maintaining adequate coverage based on business demandsSupervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observe and evaluate team members and work procedures to ensure quality standards and serviceInspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stockedEnsure the Regional Operations Manager, Director of Operations or Vice-President of Tavern Operations is made aware of any unusual incidents and/or events involving guests or team membersAssign stations and side work to all staffMaintain a working knowledge of operational procedures, both front and back of housePresent a professional manner at all timesPrepare and serve all drinks to proper specifications, including service staffNotify Regional Operations Manager of guest complaintsFollow proper cash control procedures, including correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained on the proceduresMaintain knowledge and assist the Regional Operations Manager in ensuring service staff is well trained in the following:Liquor laws and regulations concerning service of alcoholic beverages, including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by the CompanyGolden Entertainment Internal Control Procedures and Title 31 relating to all currency transactionsSouthern Nevada Health District standardsComplete and oversee set-up and cleaning of the bar area. Ensure the coolers are properly operating, orders and stocks bar and cleaning supplies. Also monitor the CO2 tanks and change beer kegs. Also included is the washing of all bar dishware and adhering to side work listsMake change for gaming customers per Company policyProvide prompt, courteous service to guests at the tavernMaintain a friendly, happy and pleasant atmosphere at the tavernAdhere to all company and health department sanitation requirements and a safe working environmentMaintain overall product knowledge of all menu items, including food and drink specialsEnforce Company uniform and dress code policy ensuring team member’s appearance, cleanliness, uniform attire and name tag are within Company guidelinesAdhere to all company directives and policies and ensure staff follows the sameProvide outstanding customer service in a timely manner to both guests and fellow team membersPerform other duties as assignedRequirements:

QualificationsMinimum two to five years restaurant/gaming and/or supervisory experienceMust possess excellent communication and organization skillsAbility to maintain confidentiality of sensitive informationAbility to establish and maintain an effective working relationship with management, staff and co-workers; pleasant personality, team oriented and enjoys working with and assisting peopleAbility to effectively communicate in one-on-one, small group and large group settingsAble to effectively present information to top management and public groupsAbility to apply common sense reasoning to variety of situationsAt least 21 years of ageHigh school diploma or equivalentAbility to functionally communicate occupational-based English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork CardsGamingNon-GamingHealthAlcohol AwarenessPhysical RequirementsFrequently lift and/or carry up to 30 lbs. at floor, knee, waist, and/or chest levels, and over headOccasionally bend, reach, twist, climb, squat, kneel, and sitConstantly standing and walkingConstant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential ConditionsSmoky and noisyExtreme hot and cold temperatures, including humiditySlippery surfaces and chemical agentsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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