Golden Entertainment
Lucky's Assistant Manager-RENO
Golden Entertainment, Reno, Nevada, United States, 89550
Description:
Summary:
Responsible for assisting with the overall operation of the Tavern, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions and Responsibilities:
Oversee the operation of the tavern in the absence of the General Manager/Tavern ManagerSupervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observes and evaluates team members and work procedures to ensure quality standards and serviceInspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stockedPerform all administrative duties of the tavern including payroll, scheduling, PTO, etc.Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team membersAssign stations and side work to all staffAssist in administering disciplinary actionMaintain a working knowledge of operational procedures of the positions under supervision, both front and back of housePresent a professional manner at all timesPrepare and serve all drinks to proper specifications and ensures service staff does alsoHandle guest complaintsFollow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained in the proceduresMaintain extensive knowledge of and ensures service staff is well trained in the following:Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.Knowledge of Golden Entertainment Internal Control Procedures and NRS Regulation 6-A relating to all currency transactionsSouthern Nevada Health District standardsComplete and oversee set-up and cleaning of the bar area. Check the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work listsMakes change for slot playersProvide prompt, courteous service to guests at the bar. Responsible to maintain a friendly, happy and pleasant atmosphere at the barMaintain all company and health department sanitation requirements and a safe working environmentMaintain overall product knowledge of all menu items, including food and drinkEnforce Company uniform and dress code policy ensuring team member's appearance, cleanliness, uniform attire and name tag are within policy guidelinesAdhere to all company directives and policies and ensures staff follows the sameProvide outstanding customer service in a timely manner to both guests and fellow team membersPerform other duties as assignedRequirements:
Qualifications
Two to five years restaurant/gaming and supervisory experienceKnowledge of POS operationsHave a positive attitude with the ability to motivate team members, a strong work ethic and the ability to work independentlyAbility to effectively communicate in one-on-one, small group, and large group settingsAble to effectively present information to top management and public groupsAbility to apply common sense reasoning to variety of situationsAble to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documentsAbility to write effective letters, memos, speeches, and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business communityAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inferenceIntermediate computer skillsAt least 21 years of ageHigh school diploma or equivalentAbility to functionally communicate occupational-based English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork Cards
GamingNon-GamingHealthAlcohol AwarenessPhysical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over headOccasionally bend, reach, twist, climb, squat, kneel, and sitConstantly standing and walkingConstant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions
IndoorSmoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.
Summary:
Responsible for assisting with the overall operation of the Tavern, including service, staffing, and efficiency. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions and Responsibilities:
Oversee the operation of the tavern in the absence of the General Manager/Tavern ManagerSupervise staff to ensure the tavern is clean and tables properly set, guests receive timely service and the staff is following set procedures. Observes and evaluates team members and work procedures to ensure quality standards and serviceInspect tavern as to appearance, orderliness, cleanliness (including outside areas) and ensures that it is properly stockedPerform all administrative duties of the tavern including payroll, scheduling, PTO, etc.Handle and inform Regional Operations Manager or Vice-President of Operations of any unusual incidents and/or events involving guests or team membersAssign stations and side work to all staffAssist in administering disciplinary actionMaintain a working knowledge of operational procedures of the positions under supervision, both front and back of housePresent a professional manner at all timesPrepare and serve all drinks to proper specifications and ensures service staff does alsoHandle guest complaintsFollow proper cash control procedures. Correct handling and counting of all cash and credit card transactions. Ensure staff is properly trained in the proceduresMaintain extensive knowledge of and ensures service staff is well trained in the following:Liquor laws and regulations concerning service of alcoholic beverages including knowing when and how to enforce the customer limit regulations and ensure proper age of guests through identification set by Company.Knowledge of Golden Entertainment Internal Control Procedures and NRS Regulation 6-A relating to all currency transactionsSouthern Nevada Health District standardsComplete and oversee set-up and cleaning of the bar area. Check the coolers to ensure proper operation, ordering, stocking bar supplies, cleaning and checking the CO2 tanks and changing beer kegs. Also included is the washing of all bar dishware and adhering to side work listsMakes change for slot playersProvide prompt, courteous service to guests at the bar. Responsible to maintain a friendly, happy and pleasant atmosphere at the barMaintain all company and health department sanitation requirements and a safe working environmentMaintain overall product knowledge of all menu items, including food and drinkEnforce Company uniform and dress code policy ensuring team member's appearance, cleanliness, uniform attire and name tag are within policy guidelinesAdhere to all company directives and policies and ensures staff follows the sameProvide outstanding customer service in a timely manner to both guests and fellow team membersPerform other duties as assignedRequirements:
Qualifications
Two to five years restaurant/gaming and supervisory experienceKnowledge of POS operationsHave a positive attitude with the ability to motivate team members, a strong work ethic and the ability to work independentlyAbility to effectively communicate in one-on-one, small group, and large group settingsAble to effectively present information to top management and public groupsAbility to apply common sense reasoning to variety of situationsAble to read, analyze, and interpret the most complex of documents, such as technical journals, financial reports and legal documentsAbility to write effective letters, memos, speeches, and articles for publication. Ability to respond to inquiries or complaints from staff members at all levels, guests, regulatory agencies, or members of the business communityAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals, and work with mathematical concepts such as probability and statistical inferenceIntermediate computer skillsAt least 21 years of ageHigh school diploma or equivalentAbility to functionally communicate occupational-based English, both written and verbalObtain and maintain all work cards as required by the companyVerify right to work in the United StatesWork Cards
GamingNon-GamingHealthAlcohol AwarenessPhysical Requirements
Frequently lift and/or carry up to 50 lbs. at floor, knee, waist, and/or chest levels, and over headOccasionally bend, reach, twist, climb, squat, kneel, and sitConstantly standing and walkingConstant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterityWork Environment Potential Conditions
IndoorSmoky and noisy
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.