BOARD Deutschland GmbH
Customer Success Manager
BOARD Deutschland GmbH, Boston, Massachusetts, us, 02298
At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here! Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading.
Board is looking for a dynamic candidate who has a proven customer success experience in augmenting customer adoption, minimizing churn rates and turning customers into product champions.
As a Board
Customer Success Manager , you will focus on retaining, building, and growing the current customer base. Working closely with the Sales Teams, and acting as a bridge between various teams to make sure that our customers are set up for success. You will be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes. As their trusted advisor, you should know how to curate plans for customers that drive successful deployment, user adoption, as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health and ROI value they are achieving by using Board. This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company. Duties:
Drive and create a value realization working plan for the customers by being outcome-focused and understanding how that can be measured and presented to the customer to prove value on an ongoing basis. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Coordinate and facilitate internally to ensure customer issues are addressed and resolved. Conduct and plan customer kick-offs and regular business reviews. Requirements:
3+ years of expertise in Customer Success Management, Consulting, or Sales. Ability to align internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management, and written communication skills. Experience working with customers in the Retail or Financial Planning and Analysis (FP&A) space. Willingness to travel to the client’s location as required. Ability to manage and support your own book of business. Professional curiosity and a proactive customer-driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce. Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. For further questions, please refer to our Privacy Policy at
https://www.board.com/en/privacy-policy .
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Customer Success Manager , you will focus on retaining, building, and growing the current customer base. Working closely with the Sales Teams, and acting as a bridge between various teams to make sure that our customers are set up for success. You will be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes. As their trusted advisor, you should know how to curate plans for customers that drive successful deployment, user adoption, as well as being able to demonstrate in a tangible way to your customer portfolio ongoing health and ROI value they are achieving by using Board. This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company. Duties:
Drive and create a value realization working plan for the customers by being outcome-focused and understanding how that can be measured and presented to the customer to prove value on an ongoing basis. Sustain business growth and profitability by maximizing value and minimizing risk of churn. Coordinate and facilitate internally to ensure customer issues are addressed and resolved. Conduct and plan customer kick-offs and regular business reviews. Requirements:
3+ years of expertise in Customer Success Management, Consulting, or Sales. Ability to align internal resources to meet and exceed customer requirements and deadlines. Stellar presentation skills, client management, and written communication skills. Experience working with customers in the Retail or Financial Planning and Analysis (FP&A) space. Willingness to travel to the client’s location as required. Ability to manage and support your own book of business. Professional curiosity and a proactive customer-driven mentality. Executive presence and communication skills, ability to translate technical information to all involved stakeholders. Ability to handle multiple competing priorities and adapt to change. Capacity to remain calm under pressure but react with urgency. Our Commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day! Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce. Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes. For further questions, please refer to our Privacy Policy at
https://www.board.com/en/privacy-policy .
#J-18808-Ljbffr