Quality Support, Inc.
Visa Specialist - Washington, D.C.
Quality Support, Inc., Washington, District of Columbia, us, 20022
QSI is seeking a Visa Specialist to support our Government Client, located in Downtown Washington DC. Successful candidate must possess an active SECRET Clearance (may require Top Secret) to be considered for this position. The Visa Specialist provides support to the Government by performing various administrative, clerical and other support functions with high attention to detail and accuracy in all offices of VO. A Government manager will provide day-to-day oversight and direction.Location:
Washington, D.C.Level/Salary Range:
$60K - $65KHR Contact:
Subrina MilesJob Category:
Non-ExemptSecurity Clearance Required:
SecretPosition Type:
Full-timeDuties/Requirements/Qualifications:
Ability to effectively and politely interface with publicAbility to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephoneAbility to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirementsGood data entry skills, good filing and file retrieval skills, good organizational skillsExcellent customer service skillsAbility to interpret and apply regulatory materialAbility to work independently and as a member of the team to effectively interact with personnel at all levelsAssist in answering Congressional, Headquarters, and White House inquiriesLiaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnelParticipate in customer service outreach activities including, but not limited to: travel shows, college and university eventsDeal with urgent requests by visa applicants under the direction of a VO managerPerform Quality Control in verifying that visa application data matches visa processing dataUtilize phone and email to resolve questions with applicantsPerform data entry, look-up files, and applicationsAccept applications and download or enter basic biographic, upload the application, scan documents, and passport data into the NIV computer program, which assigns tracking numbers to each applicationReview visa application for completeness and supporting documentation prior to Government adjudicationVerify the accuracy of all application data entered in the database against the data on the passport and DS-1648, data-enter or correct any inaccuracies, track all pending cases, add any necessary annotations, draft security advisory opinions where required, prepare correspondence relating to issues with the visa applicationsInterface with visa applicants at Diplomatic Reception Desk. Review visa application for completeness and supporting documentation prior to adjudication. Copy customer’s identificationPrint and affix visas onto applicant’s passport after Government adjudicationDistribute visa and passports envelopes to the correct applicantAnswer inquiries from visa and waiver applicantsGenerate letters and emails that clearly convey requests for additional documentation or information to visa waiver applicantsPrepare Lookouts for the CLASS system as directed by the designated visa or waiver adjudicatorPrepare correspondence for applications not issuedInterface with the Consular Support Centers to resolve casesCommunicate with stakeholders, such as: Congressional offices, community-based organizations, and other Government Agencies (except for law-enforcement)Conduct research on visa cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open-source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during researchReview applications from J-1 Exchange Visitors who seek waivers of their INA 212(e) two-year home residence requirementConduct preliminary review of J-1 “No Objection” cases for forwarding through a case management system to a VO manager for a final review, signing if appropriate, and forwarding to DHSReceive Section 13 cases from former diplomats for adjustment of status (green cards) from USCIS’ National Benefits Center, track the case via spreadsheet as the adjudicator seeks information from the regional desk officer and return the cases to USCIS with the Department of State’s recommendation on the caseCreate and maintain spreadsheets to support the USCIS Liaison OfficerMaintain liaison with country desk officers, other government agencies, members of the foreign diplomatic corps, and immigration lawyersServe as back-up to the other assistants/analysts/specialists/liaison officers in their absence as designatedUpdate and/or revise VO content on CA internal and external websitesLearn content management systems through on-the-job trainingCoordinate clearances under supervisionProvide support for special projects and/or events, including, but not limited to, support for conferences, meetings, representational events or bilateral delegationsAssist in training Visa Assistants in job functions, duties, and tasksAvailable for telework when allowable and requested by Government ManagersEducation / Experience Required:
Bachelor’s degree, and;Four (4) years of general office experience, including;Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS OutlookThe Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree.To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.#J-18808-Ljbffr
Washington, D.C.Level/Salary Range:
$60K - $65KHR Contact:
Subrina MilesJob Category:
Non-ExemptSecurity Clearance Required:
SecretPosition Type:
Full-timeDuties/Requirements/Qualifications:
Ability to effectively and politely interface with publicAbility to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephoneAbility to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirementsGood data entry skills, good filing and file retrieval skills, good organizational skillsExcellent customer service skillsAbility to interpret and apply regulatory materialAbility to work independently and as a member of the team to effectively interact with personnel at all levelsAssist in answering Congressional, Headquarters, and White House inquiriesLiaise in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnelParticipate in customer service outreach activities including, but not limited to: travel shows, college and university eventsDeal with urgent requests by visa applicants under the direction of a VO managerPerform Quality Control in verifying that visa application data matches visa processing dataUtilize phone and email to resolve questions with applicantsPerform data entry, look-up files, and applicationsAccept applications and download or enter basic biographic, upload the application, scan documents, and passport data into the NIV computer program, which assigns tracking numbers to each applicationReview visa application for completeness and supporting documentation prior to Government adjudicationVerify the accuracy of all application data entered in the database against the data on the passport and DS-1648, data-enter or correct any inaccuracies, track all pending cases, add any necessary annotations, draft security advisory opinions where required, prepare correspondence relating to issues with the visa applicationsInterface with visa applicants at Diplomatic Reception Desk. Review visa application for completeness and supporting documentation prior to adjudication. Copy customer’s identificationPrint and affix visas onto applicant’s passport after Government adjudicationDistribute visa and passports envelopes to the correct applicantAnswer inquiries from visa and waiver applicantsGenerate letters and emails that clearly convey requests for additional documentation or information to visa waiver applicantsPrepare Lookouts for the CLASS system as directed by the designated visa or waiver adjudicatorPrepare correspondence for applications not issuedInterface with the Consular Support Centers to resolve casesCommunicate with stakeholders, such as: Congressional offices, community-based organizations, and other Government Agencies (except for law-enforcement)Conduct research on visa cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open-source databases. Write recommended findings in a clear and concise manner that summarizes the information gathered and identified during researchReview applications from J-1 Exchange Visitors who seek waivers of their INA 212(e) two-year home residence requirementConduct preliminary review of J-1 “No Objection” cases for forwarding through a case management system to a VO manager for a final review, signing if appropriate, and forwarding to DHSReceive Section 13 cases from former diplomats for adjustment of status (green cards) from USCIS’ National Benefits Center, track the case via spreadsheet as the adjudicator seeks information from the regional desk officer and return the cases to USCIS with the Department of State’s recommendation on the caseCreate and maintain spreadsheets to support the USCIS Liaison OfficerMaintain liaison with country desk officers, other government agencies, members of the foreign diplomatic corps, and immigration lawyersServe as back-up to the other assistants/analysts/specialists/liaison officers in their absence as designatedUpdate and/or revise VO content on CA internal and external websitesLearn content management systems through on-the-job trainingCoordinate clearances under supervisionProvide support for special projects and/or events, including, but not limited to, support for conferences, meetings, representational events or bilateral delegationsAssist in training Visa Assistants in job functions, duties, and tasksAvailable for telework when allowable and requested by Government ManagersEducation / Experience Required:
Bachelor’s degree, and;Four (4) years of general office experience, including;Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS SharePoint, MS Excel, and MS OutlookThe Government may allow the following qualifications substitutions for this position: 4 years of additional general office or administrative experience may be substituted for a BS/BA degree.To apply, send your resume to HR@qualitysupport.com. Please include the position title in the subject line.
Quality Support, Inc. is an Equal Opportunity / Affirmative Action employer.#J-18808-Ljbffr