Vice President, Service Delivery General Management Manager II

Vice President II - Service Delivery General ManagementAt BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We’re seeking a future team member for the role of Vice President II - Service Delivery General Management to join our GTA – Global Transfer Agency, Alternative Investment Services business team. This role is located in Chennai, TN – HYBRID.In this role, you’ll make an impact in the following ways:Manage a small to medium Fund administration team that handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.Manage the daily transactional workflow within the team and align team resources accordingly to complete the daily tasks through other managers or professionals.Contribute to the achievement of business objectives and develop a business plan for team/group operations.Ensure the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.Work closely with our Operational colleagues, the Service Delivery Management team, and Engineering to ensure we improve processes and find new ways to enhance client experience.Manage team in working with internal and external auditors to ensure they have information to conduct audits in an efficient manner.Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional development, and ability to function effectively with their colleagues as a team.To be successful in this role, we’re seeking the following:Bachelor’s degree in accounting or the equivalent combination of education and experience is required.12-17 years of work experience required in the banking industry, preferably in Transfer Agency - Alternatives, Fund Accounting - Alternatives domain.Minimum experience of 3-5 years in managing people.Ability to work under pressure meeting challenging deadlines.Strong leadership skills.Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

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