L.A. Care Health Plan
Community Resource Center Specialist III
L.A. Care Health Plan, Los Angeles, California, United States, 90079
Community Resource Center Specialist III
Job Category:
Customer ServiceDepartment:
Community Resource Center- South LALocation:
Los Angeles, CA, US, 90017Position Type:
Full TimeRequisition ID:
11737Salary Range:
$55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities.The Community Resource Center (CRC) Specialist III builds and maintains meaningful relationships with community members, L.A. Care departments, partner health plans, and community-based agencies. This role leads outreach initiatives to increase member traffic at the CRC, connecting community members to health education programs and resources. Acts as a liaison for CRC marketing and promotional initiatives, implements processes for member service support, and provides consultation on health care access issues.Duties
Outreach and Engagement:
(25%) Builds relationships with stakeholders, assesses community needs, and implements engagement activities to increase member traffic at the CRC.Cross-Collaboration:
(25%) Oversees community initiatives, promoting access to health care programs and educating L.A. Care departments on relevant services.Implementing Strategic Initiatives:
(20%) Leads special projects, monitors risks, and maintains documentation of project deliverables.High-Touch Customer Focus:
(15%) Provides in-person service and supports extended-hour schedules to assist members.Day-to-Day Representation:
(15%) Coordinates member-centric customer service, creates resource guides, and identifies member needs.Performs other duties as assigned. (10%)Education Required
Associate's Degree or equivalent education/experience.Education Preferred
Bachelor's DegreeExperience
Required:At least 1 year of community work in health care, public health, or health education, or operations work experience with community events.Preferred:Minimum of 3 years experience with database software and reporting processes.Skills
Required:Strong verbal and written communication skills, excellent organizational skills, detail-oriented, collaborative, and enthusiastic.Preferred:Experience with Salesforce CRM platform.Licenses/Certifications Required
Cardiopulmonary resuscitation (CPR) and California Mandated Reporter within 90 days of hire.Licenses/Certifications Preferred
Management of Aggressive Behavior (MOAB) training.Physical Requirements
ModerateAdditional Information
Required:Travel to offsite locations for work.L.A. Care offers a wide range of benefits including:Paid Time Off (PTO)Tuition ReimbursementRetirement PlansMedical, Dental and VisionWellness Program
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Job Category:
Customer ServiceDepartment:
Community Resource Center- South LALocation:
Los Angeles, CA, US, 90017Position Type:
Full TimeRequisition ID:
11737Salary Range:
$55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities.The Community Resource Center (CRC) Specialist III builds and maintains meaningful relationships with community members, L.A. Care departments, partner health plans, and community-based agencies. This role leads outreach initiatives to increase member traffic at the CRC, connecting community members to health education programs and resources. Acts as a liaison for CRC marketing and promotional initiatives, implements processes for member service support, and provides consultation on health care access issues.Duties
Outreach and Engagement:
(25%) Builds relationships with stakeholders, assesses community needs, and implements engagement activities to increase member traffic at the CRC.Cross-Collaboration:
(25%) Oversees community initiatives, promoting access to health care programs and educating L.A. Care departments on relevant services.Implementing Strategic Initiatives:
(20%) Leads special projects, monitors risks, and maintains documentation of project deliverables.High-Touch Customer Focus:
(15%) Provides in-person service and supports extended-hour schedules to assist members.Day-to-Day Representation:
(15%) Coordinates member-centric customer service, creates resource guides, and identifies member needs.Performs other duties as assigned. (10%)Education Required
Associate's Degree or equivalent education/experience.Education Preferred
Bachelor's DegreeExperience
Required:At least 1 year of community work in health care, public health, or health education, or operations work experience with community events.Preferred:Minimum of 3 years experience with database software and reporting processes.Skills
Required:Strong verbal and written communication skills, excellent organizational skills, detail-oriented, collaborative, and enthusiastic.Preferred:Experience with Salesforce CRM platform.Licenses/Certifications Required
Cardiopulmonary resuscitation (CPR) and California Mandated Reporter within 90 days of hire.Licenses/Certifications Preferred
Management of Aggressive Behavior (MOAB) training.Physical Requirements
ModerateAdditional Information
Required:Travel to offsite locations for work.L.A. Care offers a wide range of benefits including:Paid Time Off (PTO)Tuition ReimbursementRetirement PlansMedical, Dental and VisionWellness Program
#J-18808-Ljbffr