L.A. Care Health Plan
Community Resource Center Specialist II
L.A. Care Health Plan, Los Angeles, California, United States, 90079
Community Resource Center Specialist II
Job Category:
Customer ServiceDepartment:
Community Resource Center - WilmingtonLocation:
Wilmington, CA, US, 90744Position Type:
Full TimeRequisition ID:
11700Salary Range:
$47,840.00 (Min.) - $57,062.00 (Mid.) - $68,474.00 (Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents.The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff, community-based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community regarding health education programs, classes, and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs.Duties
Day-to-Day Representation: (25%)Supports the coordination of member-centric customer service to respond and resolve inquiries and questions. Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, and resources available at L.A. Care and partner health plan benefits. Collaborates with team members to create resource guides and reference materials.High-Touch Customer Focus: (25%)Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors. Implements child development activities and programs to support children while parents attend a class or service appointment at the CRC.Cross-Collaboration: (20%)Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs and services offered at the CRC.Outreach and Engagement: (15%)Supports and nurtures relationships with key internal and external stakeholders; promotes CRC partnership brand recognition. Establishes relationships with key community stakeholders and informs management on community needs.Implementing Strategic Initiatives: (15%)Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, and timelines.Performs other duties as assigned. (10%)Education Required
Associate's Degree or equivalent education and/or experience may be considered.Experience
Required:At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience.Preferred:Previous experience in child development activities.Skills
Required:Ability to communicate verbally and in writing, organizational skills, detail-oriented, collaborative, and enthusiastic team player. Ability to assist with inquiries and identify creative solutions.Preferred:Experience with the Salesforce CRM platform and knowledge of the unique needs of the Medi-Cal beneficiary populations.Licenses/Certifications Required
Required:Cardiopulmonary resuscitation (CPR) and California Mandated Reporter within 90 days of hire.Physical Requirements
LightAdditional Information
Required:Travel to offsite locations for work.L.A. Care offers a wide range of benefits including:Paid Time Off (PTO)Tuition ReimbursementRetirement PlansMedical, Dental, and VisionWellness Program
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Job Category:
Customer ServiceDepartment:
Community Resource Center - WilmingtonLocation:
Wilmington, CA, US, 90744Position Type:
Full TimeRequisition ID:
11700Salary Range:
$47,840.00 (Min.) - $57,062.00 (Mid.) - $68,474.00 (Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members.Mission:
L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents.The Community Resource Center (CRC) Specialist II supports in building relationships with members of the community, L.A. Care departments, and Blue Shield of California Promise Health Plan staff, community-based agencies, government agencies, and CRC vendors and instructors. The role supports community and provider communication and engagement initiatives to increase member traffic at a CRC and provides information to members of the community regarding health education programs, classes, and resources. Acts as a key partner to support the CRC marketing and promotional initiatives to meet operational needs.Duties
Day-to-Day Representation: (25%)Supports the coordination of member-centric customer service to respond and resolve inquiries and questions. Provides guidance and support to inform, guide, and educate members, community residents, and other stakeholders regarding health education programs, benefit information, and resources available at L.A. Care and partner health plan benefits. Collaborates with team members to create resource guides and reference materials.High-Touch Customer Focus: (25%)Performs high quality in-person service and contributes to the extended-hour schedule of the CRC to support members and visitors. Implements child development activities and programs to support children while parents attend a class or service appointment at the CRC.Cross-Collaboration: (20%)Supports community initiatives maintaining good relationships within L.A. Care and Blue Shield Promise Health Plan, and with community stakeholders to promote access to health care programs and services offered at the CRC.Outreach and Engagement: (15%)Supports and nurtures relationships with key internal and external stakeholders; promotes CRC partnership brand recognition. Establishes relationships with key community stakeholders and informs management on community needs.Implementing Strategic Initiatives: (15%)Supports the implementation of special projects which include identifying the scope of work responsibilities, accountabilities, deliverables, and timelines.Performs other duties as assigned. (10%)Education Required
Associate's Degree or equivalent education and/or experience may be considered.Experience
Required:At least 6 months of community work focused on health care, public health, or health education, OR at least 6 months of operations work experience.Preferred:Previous experience in child development activities.Skills
Required:Ability to communicate verbally and in writing, organizational skills, detail-oriented, collaborative, and enthusiastic team player. Ability to assist with inquiries and identify creative solutions.Preferred:Experience with the Salesforce CRM platform and knowledge of the unique needs of the Medi-Cal beneficiary populations.Licenses/Certifications Required
Required:Cardiopulmonary resuscitation (CPR) and California Mandated Reporter within 90 days of hire.Physical Requirements
LightAdditional Information
Required:Travel to offsite locations for work.L.A. Care offers a wide range of benefits including:Paid Time Off (PTO)Tuition ReimbursementRetirement PlansMedical, Dental, and VisionWellness Program
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