Front Desk Coordinator

Front Desk CoordinatorTemporary Employment ProgramJob SummaryThe duration for this temporary role is approximately 3 months. Includes optional medical benefits, holiday pay, and sick leave accrual.As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research, and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical, and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff, and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize, and facilitate complex transactions in the course of daily activities.This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff, and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and scheduled.Department DescriptionUCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment.Required QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word, and Excel). Proven ability to navigate through multiple patient records systems.Ability to analyze situations, prioritize, develop solutions, and make recommendations.Ability to work with minimal supervision.Ability to use good judgment and work independently, at times under the pressure of deadlines.Excellent customer service and communication/interpersonal skills, both over the telephone and directly.Basic math skills required.Proven ability to deal with a wide variety of individuals.Ability to deal sensitively and effectively with patients.Excellent organizational and problem-solving skills.Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.Demonstrated administrative/office coordination skills.Demonstrated knowledge of medical practice terminology.Preferred QualificationsDemonstrated experience in health care (may include medical, dental, or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.Prior experience with appointment, ancillary service, or surgical scheduling or a combination of all three.Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.Prior experience with EPIC.About UCSFThe University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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