University of California - San Francisco Campus and Health
Practice Coordinator 2
University of California - San Francisco Campus and Health, San Francisco, California, United States, 94199
Full Time82000BRJob SummaryAs a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. Provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and
scheduled.
The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $29.68 - $42.48 (Hourly Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlRequired QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if
applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multipleRequired QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if
applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple
patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
Ability to analyze situations, prioritizes, and develops solutions and makes
recommendations.Ability to work with minimal
supervisionAbility to use good judgment and work independently, at times under the pressure of
deadlinesAbility to access situations prioritizes workload, develop solutions and make
recommendations.Excellent customer service and communication/interpersonal skills, both over the telephone and
directly.Able to sit at a computer terminal with telephone headphones for extended periods of
time.Basic math skills
required.Proven ability to deal with a wide variety of
individuals;Ability to deal sensitively and effectively with
patients.Excellent organizational and problem-solving
skills.Strong writing skills to include the ability to compose, edit, and proof a wide variety of
documents.Demonstrated administrative/office coordination
skills.Demonstrated knowledge of medical practice
terminology.Ability to work at various practice locations as needed.Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable
Referrals (Incoming referral entry) and handling all referral
WQsSchedule
surgeriesWork applicable work
queuesEnter/edit outside test
resultsMessaging (CRM) if
applicable2 nd
calls in CRM if
applicableTelephone
encountersMy open
encounterStaff
messageNew
messageRoute Patient advice request to providers (My
Chart)Patient Schedule (My
Chart)LettersPoolsPatient look
upCheck in
processCheck out
processComment
fieldQuick
noteScanning
Preferred QualificationsDemonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.Prior experience with appointment, ancillary service or surgical scheduling or a combination of all
three.Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly
preferred.Prior experience with
EPIC.About UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title004819 PRACTICE CRD 2Job CategoryAdministrative SupportBargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)
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The PC is responsible for the maintenance of all routine clerical operations and communications. Adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The PC is a team player who works closely with others and who is flexible in dealing with the changing priorities. Requires a self-reliant individual who synthesizes knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of daily activities.This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. The PC is required to work at any UCSF campus as needed and
scheduled.
The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $29.68 - $42.48 (Hourly Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.htmlRequired QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if
applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multipleRequired QualificationsHigh School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.Successfully passes fingerprinting protocol and is approved to be a cash collector if
applicable.Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple
patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
Ability to analyze situations, prioritizes, and develops solutions and makes
recommendations.Ability to work with minimal
supervisionAbility to use good judgment and work independently, at times under the pressure of
deadlinesAbility to access situations prioritizes workload, develop solutions and make
recommendations.Excellent customer service and communication/interpersonal skills, both over the telephone and
directly.Able to sit at a computer terminal with telephone headphones for extended periods of
time.Basic math skills
required.Proven ability to deal with a wide variety of
individuals;Ability to deal sensitively and effectively with
patients.Excellent organizational and problem-solving
skills.Strong writing skills to include the ability to compose, edit, and proof a wide variety of
documents.Demonstrated administrative/office coordination
skills.Demonstrated knowledge of medical practice
terminology.Ability to work at various practice locations as needed.Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable
Referrals (Incoming referral entry) and handling all referral
WQsSchedule
surgeriesWork applicable work
queuesEnter/edit outside test
resultsMessaging (CRM) if
applicable2 nd
calls in CRM if
applicableTelephone
encountersMy open
encounterStaff
messageNew
messageRoute Patient advice request to providers (My
Chart)Patient Schedule (My
Chart)LettersPoolsPatient look
upCheck in
processCheck out
processComment
fieldQuick
noteScanning
Preferred QualificationsDemonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.Prior experience with appointment, ancillary service or surgical scheduling or a combination of all
three.Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly
preferred.Prior experience with
EPIC.About UCSFAt UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.Pride ValuesUCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.OrganizationHealthJob Code and Payroll Title004819 PRACTICE CRD 2Job CategoryAdministrative SupportBargaining UnitTeamsters Local 2010 - Clerical and Allied Services Unit (CX)
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