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JobTrain

Employment Specialist, San Jose Career Center

JobTrain, San Jose, California, United States, 95199


About JobTrainJobTrain is a nonprofit organization on the move. We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”

Born out of the civil rights movement in 1965, we now serve those in need of job training or other services that will advance their economic mobility at one of our Bay Area career or training centers. We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients. We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility.

We are growing, and we need your help!

About the Department and RoleThe Employment Specialist position is an integral part of the Career Center’s success and JobTrain’s more than 55 years of continuous expansion. This role is on the front lines of understanding one of the most dynamic job markets in the world and has shared responsibility for continuing to keep JobTrain on the leading edge of workforce development in California and nationwide. The San Jose Career Center has service contracts with the City of Jose and Santa Clara County. These contracts focus on providing Workforce development service to the housing scarce population, helping them achieve economic sustainability and mobility.

This can be a hybrid role with up to 2 days working from home.

Essential Responsibilities

Connect and guide

clients to the appropriate services and resources based on an in-depth understanding of the breadth and scope of JobTrain services.

Work

one-on-one empathetically to build rapport and assess client needs and/or barriers to gaining employment.

Develop and co-create

Individualized Employment Service Plan in partnership with client (resume, career coaching) leveraging internal team/knowledge/network as needed.

Manage

a caseload of job-seeking clients on a continuous basis (pre- and post-employment retention follow-up to one year).

Build and manage

interpersonal relationships with clients, employers, and community partners.

Represent

JobTrain to complete outreach events: job fairs, workshops, employer events, 1-1, and large audiences.

Deliver and report

timely outcomes and program deliverables (internal/external).

Conduct

cold calls as required with employers and recruiters.

Coordinate

job development activities with other organizations to support clients toward economic mobility.

Collaborate

with employment specialists and JobTrain staff to provide input/feedback to proactively and continuously improve the career center processes.

QualificationsWe strive to find candidates who have the qualifications for the role, but who are also aligned with our values of teamwork, community, and leadership and have a commitment to advancing diversity, equity, and inclusion. The specific qualifications for this role are listed below.

Experience and/or Education

Proven experience with: Workforce development (LMI, labor force dynamics) as it relates to job placement and/or managing a caseload and/or account management or grant management experience.

Direct experience working with specialized populations, preferably with the housing scarce population, experiencing barriers to employment (ie: people experiencing homelessness, low-income/public assistance, justice engaged, long-term unemployment, mature workers, DV survivors, etc.).

Experience with Client Relationship Management software, preferably Salesforce.

Case management experience setting goals with clients. Measuring timelines, progress, and outcomes.

Grant management experience understanding requirements, records, and sought/allowed activities.

Experienced in working as a part of a team with individual and group achievement requirements.

Here at JobTrain we use a career ladder, to qualify, the candidate must also possess one of the following:

Employment Specialist I:

1 year of customer service experience.

Employment Specialist II:

1 year of direct workforce development experience.

Required Knowledge, Skills, and Abilities

Ability to manage a caseload by assessing and meeting client employment needs, staying organized in follow-up, documentation, and reporting job placements.

Excellent customer service and client rapport-building skills by maintaining and modeling a professional demeanor while efficiently performing the required job duties.

Communication skills, especially the ability to guide conversations and achieve employment goals effectively & efficiently.

Facilitation and public speaking skills with the ability to deliver workshops in a variety of settings.

Critical thinking through a lens of empathy, compassion, equity, innovation & inclusion.

Understanding of grant-funded programs in the Nonprofit sector, databases & reporting parameters.

Broad familiarity with computer software and systems (ie: MS Suite, spreadsheets, meeting technology, Salesforce, etc.).

Ability to work independently, autonomously and toward JobTrain’s mission and career center goals (i.e.: organization & task management, set and meet personal and professional goals, use adequate discernment).

Must be able to travel to different sites as needed, within Santa Clara & San Mateo Counties.

Occasionally work weekends and evenings.

COVID-19 CertificationJobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Compensation and BenefitsJobTrain offers a competitive salary, numerous health benefit plans and premium coverage of 90%, vision and dental, flex spending and HSA programs, 401K with a 5% match after joining, EAP and emergency services, vacation time, paid sick leave, retirement program employer match, long-term disability and life insurance. We also pay employees for 10 observed holidays including a whole week off between Christmas Eve and New Year's Day.

Based on our career ladders the starting salary is as follows:

Employment Specialist I:

$28.84

Employment Specialist II:

$31

To ApplyPlease apply on our website at

https://www.jobtrainworks.org/employment-opportunities/ . We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom/on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

Our focus is on local candidates, we do not offer relocation benefits.

Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).

JobTrain will require the successful candidate to undergo a background check.

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