General Dynamics Information Technology
System Administrator Level 3
General Dynamics Information Technology, Annapolis, Maryland, United States, 21403
Provides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.WHAT YOU’LL NEED TO SUCCEED:
Education:
Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.Required Experience:
Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. Four (4) years of experience with ServiceNow platform is required. Two (2) years’ experience integrating ServiceNow with other applications is required.Certifications:
ITIL 4 platform certification is required. ServiceNow System Administrator certification is required. Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; or SSCP.Security Clearance Level:
TS/SCI w/PolyLocation:
On Customer SiteUS Citizenship:
RequiredGDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from#ITPolyMD
#J-18808-Ljbffr
Education:
Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.Required Experience:
Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Six (6) years of experience with Service Management (ITSM) is required. Four (4) years of experience with ServiceNow platform is required. Two (2) years’ experience integrating ServiceNow with other applications is required.Certifications:
ITIL 4 platform certification is required. ServiceNow System Administrator certification is required. Must have one of the following DoD approved certifications to meet the category/level IAT-2: CCNA Security; CySA+; GICSP; GSEC; Security+ CE; CND; or SSCP.Security Clearance Level:
TS/SCI w/PolyLocation:
On Customer SiteUS Citizenship:
RequiredGDIT IS YOUR PLACE:
Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn from#ITPolyMD
#J-18808-Ljbffr