Agility-Partners
Senior Embedded Escalation Engineer Company Hidden Technology Services Redmond,
Agility-Partners, Redmond, Washington, United States, 98052
Agility Partners is seeking an experienced Embedded Escalation Engineer to join a Fortune 15 company's Customer Service and Support team, specializing in Data and AI Support Engineering, based in the greater Seattle area. This position offers a unique opportunity to be an integral part of the Customer Service and Support team, virtually collaborating with the Cognitive Services & IoT Product Group. As an Embedded Escalation Engineer, you will engage in backend escalation support, working with AI and ML portfolios, influencing future product enhancements, and contributing to a dynamic and rapidly expanding AI space.
In this role you will:Lead engineering investigations to swiftly resolve support incidents, improving customer experienceDevelop tools, automate issue detection, and contribute to self-resolution capabilities for customers and supportIdentify recurring issues and drive engineering solutions, focusing on enhancing Azure support capabilitiesContribute to product improvements by initiating impactful changes and influencing product developmentBenefits and Perks
Hybrid position in Redmond, WashingtonAbility to influence product development and enhancing the experiences of millions of users, while pioneering innovative solutions and evolving the landscape of customer experience and technical supportCulture-focused company focused on customer-first and a growth mindsetGreat resume builder – gain experience with a Fortune 15 companyMedical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offeringsLong and short term disability coverage401(k)The Ideal Candidate
5+ years of experience as an Embedded Escalation EngineerStrong technical depth, machine learning, and open AI expertise. Excellent communication and presentation skillsExperience in customer-facing or technical escalation support rolesExperience in Microsoft Azure Platform, Cloud Computing, Azure OpenAI/Cognitive Services, or IoT services
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In this role you will:Lead engineering investigations to swiftly resolve support incidents, improving customer experienceDevelop tools, automate issue detection, and contribute to self-resolution capabilities for customers and supportIdentify recurring issues and drive engineering solutions, focusing on enhancing Azure support capabilitiesContribute to product improvements by initiating impactful changes and influencing product developmentBenefits and Perks
Hybrid position in Redmond, WashingtonAbility to influence product development and enhancing the experiences of millions of users, while pioneering innovative solutions and evolving the landscape of customer experience and technical supportCulture-focused company focused on customer-first and a growth mindsetGreat resume builder – gain experience with a Fortune 15 companyMedical, Dental and Vision plans (PPO and HSA plans available); Individual and Family coverage offeringsLong and short term disability coverage401(k)The Ideal Candidate
5+ years of experience as an Embedded Escalation EngineerStrong technical depth, machine learning, and open AI expertise. Excellent communication and presentation skillsExperience in customer-facing or technical escalation support rolesExperience in Microsoft Azure Platform, Cloud Computing, Azure OpenAI/Cognitive Services, or IoT services
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