Events Solutions Consultant

POSITION SUMMARY:The Events Solutions Consultant (ESC) reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Represent FedEx Office (FXO) as the on-site sales and support expert for event managers and other key event participants throughout all phases of eventsDemonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties; selling efforts should reflect excellent professionalism, thoughtful research, consistent follow-through and persistenceRepresent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO’s product and service offerings to decision makersAct as FXO’s primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO’s products/services and (2) venue employees act as enthusiastic advocates for FXO within their propertyEnsure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO programDrive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCsShare leads for upcoming convention/events in other venues across FXO networkTake complex job orders and provide quotes to meeting and event planners or show managers; follow up on bidsMonitor the quality and timeliness of all convention/event-related work ordered and produced to ensure customer satisfactionInitiate timely contact with future groups via email and phone calls at the time of booking confirmationReview strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with ManagerImplements established marketing plans and sales strategies, as assignedMaintains accurate customer relationship management (CRM) system data, including daily activities and account updatesMeet or exceed activity standards as established by the HCO program including supporting multiple HCO locationsFollow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and proceduresMaximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companiesAll other duties as needed or requiredMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education2+ years sales and/or customer service experience requiredStrong working knowledge of Microsoft Office Word, Excel and PowerPoint requiredDemonstrated effective written and verbal communication skills including experience presenting to customer groupsPrior experience in the hospitality industry, preferredMust present a personal professional imageDemonstrated presentation skills to external customersProven strong organization and planning skillsProven skills and aptitude to excel in a customer-focused and results-driven environmentESSENTIAL FUNCTIONS:Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications:This position will focus on business-to-business sales in a hospitality environment. Ideal applicants will have 2+ years in experience in hospitality sales and/or marketing.

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